Discussion Topics: Learn the three primary self-service failure points that drive assisted-service contact volume Use search engine optimization and website design to contain more customers in self-service Rethink the digital self-service strategy to account for all three failure points Containing customers in self-service provides tremendous cost-savings for service organizations, with self-service averaging just 10 cents per contact compared...

Discussion Topics: Why megatrends matter so much The 10 megatrends that will most impact your strategic plans How to use megatrends for your business and technology planning EDT: 10:00 a.m. | BST: 15:00Megatrends can be political, technical, or social. They last for a decade or more, with a broad impact on business and society. They influence which technologies and digital business strategies will be successful, which vendors prosper or strugg...

Discussion Topics: Build a risk-balanced, cost-optimized operating models that deliver segmented customer service Transcend the status quo of bottom-line profits by becoming a purpose-driven organization Create a multi-year, integrated digital supply chain strategy and roadmap Why do the best supply chains gain a competitive advantage during disruptive times? According to a recent Gartner survey, 97% of respondents said they experienced a disr...

Discussion Topics: Give your entire organization access to the data science and machine learning (ML) platform Automate data science and ML to make it more repeatable, robust and scalable Accelerate your model development and deployment EDT: 11:00 a.m. | BST: 16:00The pace of change in Machine Learning (ML) and data science technologies is so rapid that organizations could get left behind, even when they think they have modern approaches. This...

Understand the latest emerging risks affecting the corporate landscape Identify industry-specific perceptions of emerging risk Recognize factors that drive decisions around the postpandemic working models EDT: 10:00 a.m. | BST: 15:00Organizations that ignore emerging risks could be caught off-guard and unprepared for uncertainty that may lie just a little further beyond the horizon than typical enterprise risks. This complimentary webinar del...

Discussion Topics: Use storytelling to enable business growth Learn why the one-page strategy is more effective than traditional approaches Find the right model for thinking about storytelling and investment in business capabilities EDT: 11:00 a.m. | BST: 16:00 Let’s get your strategy down to one page. Yes, one page. Creating a strategy used to be an arduous and lengthy process that lasted months and resulted in a document that was hundr...

Discussion Topics: Discover how to calibrate digital based on Gartner CIO Agenda data Understand the impact of different value propositions on digital degree of a business model Learn productization of education and the need for matching operating models EDT: 10:00 a.m. | BST: 15:00Globally, the pandemic has accelerated digital in higher education institutions. The question now is, will that acceleration be sustained, or will it halt after the...

Discussion Topics: Adapt to changing skills requirements Prepare for the future of work Gain new insights from labor market data with Gartner TalentNeuron EDT: 11:00 a.m. | BST: 16:00The COVID-19 pandemic accelerated digital transformation, and that brought workforce issues that were once years in the future to the front and center. CHROs and talent directors must face the reality that new skills per role are increasing by 6% annually, while 2...

Discussion Topics: Identify skills adjacencies that help employees build and apply skills faster Determine where skills adjacencies are occurring for the most in-demand skills Use Gartner TalentNeuron data to help address evolving skill needs in the public sector EDT: 11:00 a.m. | BST: 16:00Increasing digitalization triggered rapidly shifting skills requirements and increased competition for roles that are critical to success in the digital bu...

Discussion Topics: Engage stakeholders to be clear about their business questions, purpose and expected outcomes Discover and communicate data and analytics requirements for business use cases Linking data and analytics requirements to specific actions and measurable business outcomes EDT: 10:00 a.m. | BST: 15:00 A successful data-driven culture requires effective data literacy. So, how do you establish true data literacy in your organization?...