AI projects are highly diverse, not only in terms of the problems they address, but also in how assets are developed, packaged, deployed, and maintained. The multitude of AI platforms support a wide range of use cases, but not all of them seamlessly integrate with software engineering practices and other operational systems. As a result, multiple programs and processes often take shape in slightly different ways, making it challenging for AI a...

AI has drastically transformed industries such as healthcare, finance, transportation, and entertainment, leading to improved efficiency, accuracy, and convenience. Generative AI (GenAI) will be the next wave of change washing over every industry, including technology and service providers (TSPs). GenAI will surely change everything, except some areas where it doesn’t change anything. With any new hyped technology, there will be spurious...

As enterprises become more digital they have to manage a more complex portfolio of digital products. This is further eroding the boundaries between “IT” and “the business” and leading to new hybrid organizational constructs and shared leadership models. Join this free webinar to learn how to use the Gartner Digital Product Landscape, product-based delivery and fusion teams to effectively manage your portfolio of digital...

Most hybrid-work practices were implemented in haste in 2020, and technology and management strategies from location-centric work are inefficient in a hybrid world. Patchwork and piecemeal approaches are limiting the effectiveness of the leadership strategies and technology categories that will help make hybrid work successful. Ongoing polarization of views on where work is best done and uncertain returns on investments in corporate space have...

Many CIOs in midsize enterprises struggle to successfully communicate the business value of their IT programs to business leaders. The credibility of many CIOs suffers because executives view their communications as just technology status reports lacking demonstrable business impact. CIOs in midsize enterprises who want to maximize the impact of information and technology on business outcomes should demonstrate that IT supports corporate goals...

In the face of economic turbulence, technology and service providers need to be even more effective in their go-to-market execution. That demands a strong team to carry out the mission. Product marketing leaders address skills and talent gaps in different ways, including hiring new talent in-house, upskilling existing product marketing staff, hiring outside resources, and leveraging resources from other functional areas of the business. Organi...

Generative AI (GenAI), including large language models and ChatGPT, are creating a seismic shift in customer service delivery and offer significant new opportunities. However, many of these solutions are not yet ready for production use. The areas undergoing change include operational improvements, agent performance, application design, self and assisted service, journey design and development, and user experience monitoring. With all of these...

Every organization in every industry across the globe faces the same directive: Innovate or risk becoming obsolete. Leaders across the enterprise must embrace new ideas and technologies, and often from new sources of inspiration. Companies increasingly involve business technologists in innovation initiatives, but to leverage them as force multipliers, IT leaders must move from owning innovation to enabling others to innovate autonomously. This...

There has never been a more significant time to develop valuable business acumen skills like strategic thinking and critical analysis. The key to establishing effective and efficient leadership, increasing digital skills, and promoting desired business outcomes is to provide targeted and actionable insights. This becomes essential as CIOs assume their roles in leading strategy execution across all parts of the organization. CIOs who understand...

Many CIOs struggle to successfully communicate the business value of their IT programs to business leaders. Communicating IT’s value requires a focus on business outcomes delivered and not IT systems managed, or work done. To maximize the impact of business value messaging, CIOs should leverage seven rules which justify IT operating budgets, secure business funding in new projects, and show more strategic alignment to business priorities...