An introduction and explication as to what Heartland Supply does and how it helps Federal customers. 1 CLP credit. Training on GSA Global Supply™ Requisition PurchasingSign Up to Learn How to Equip Your Mission with Hand and Power Tools from GSA.Join us for this convenient, concise overview of how to purchase from GSA Global Supply’s offering of power tools, generators, tool kits, and other tools used daily by machine shops, retro...

The U.S. General Services Administration (GSA) and the Dallas/Fort Worth Minority Supplier Development Council would like to invite all federal, state and local agency buyers to visit the booths at the upcoming ACCESS 2014 Business Expo on May 13, 2014, at the Irving (TX) Convention Center. This year's Expo will feature the GSA Sustainability Showcase, which will highlight GSA and federal contractors, who are helping the federal government mee...

This webinar is open to all. This comprehensive training provides an overview of GSA Schedules contracting and ordering procedures. Learn about placing orders against Multiple Award Schedules, as outlined in FAR Subpart 8.4. You will also learn about unique flexibilities within the GSA Schedules program. By taking this training you may receive a training certificate with credit toward your warrant requirements. Date: Thursday, Feb. 6, 2014 The...

Essentials of Proven Usability Techniques: Making Your Website More Effective Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday–Thursday, May 11-12, 2011 Time: 9:00–4:00 PM ET Location: GSA - One Constitution Square Fee: $600 federal, state, and local government$800 non-government Course Description Almost anyone can put up a website or online tool; but ensuring that people...

Usability Testing—It's Not Rocket Surgery Class Format: One Day Workshop Instructor: Steve Krug Date: Wednesday, April 20, 2011 Time: 9:00 AM–4:00 PM ET Location: GSA - One Constitution Square Fee: $300 federal, state, local government$400 non-government Webinar Description After Steve Krug wrote Don't Make Me Think, he spent five years teaching a workshop about basic usability principles. People really liked it, and a lot of peop...

Class Format: Webinar Instructors: H. Giovanni Carnaroli, DOT and Jana Hrdinová, Center for Technology in Government Date: Tuesday, April 12, 2011 Time: 2:00 PM–3:00 PM Fee: Free More Information Webinar Description Government agencies are increasingly looking to leverage social media to improve the quality of government services and elicit greater citizen engagement. Developing a social media policy can be an important first ste...

Class Format: Two-Day Course Instructor Alex Langshur Date: Tuesday—Wednesday, November 2–3, 2010 Time: 9:00 AM–4:00 PM ET each day Location: U.S. Access Board1331 F Street, NWSuite 1000Washington, DC 20004–1111 Fee: $600 federal, state, local government$800 non-government Course Description Government services and information has never been as readily available to citizens as it is today.The number of touch points has...

The Video Revolution Class Format: Webinar Instructor: Michael Rosenblum, Rosenblum TV Date Tuesday, September 14, 2010 Time: 1:00 – 2:30 PM ET Fee: $50 federal, state, or local U.S. government $75 non-government Description Small, inexpensive, and easy-to-operate digital camcorders and desktop and laptop editing software have changed the face of video and television production. What used to be expensive, complicated, and difficult is n...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Measuring the Performance of Government Websites and Citizen Engagement Class Format: Two–Day Course Instructor: Alex Langshur, PublicInsite Date: Wednesday - Thursday, June 9 - 10, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 for federal, state or local U.S. government employees; $600 for non–government participants Course Description Session 1: The strategic imperative to measure...