Discover how Historically Black Colleges and Universities (HBCUs), Tribal Colleges and Universities (TCUs), and Hispanic-Serving Institutions (HSIs) can benefit from GSA's FASt Lane and Startup Springboard programs. This webinar is intended to inform HBCUs, Minority Serving Institutions (MSIs), and TCUs about the GSA FASt Lane program, which provides qualified vendors with faster processing times for contract actions. Additionally, it will cov...

Learn how your agency can donate computer equipment to schools and educational nonprofit organizations serving Pre-K through 12th grade under Executive Order 12999. Registration is required for this training - each participant will get their own unique entry URL, so you must register to be granted access to Zoom Government. Participants will receive one (1) Continuous Learning Point for attending. GSA Zoom Government may not be compatible with...

The General Services Administration (GSA) is pleased to invite well established businesses to participate in our exciting new initiative - the Business Breakthrough Program. Business Breakthrough will offer businesses a robust workshop agenda full of up-to-date information on how to successfully navigate Federal contracting. Representatives from GSA, Industry and other Federal agencies will provide information and guidance including real-worl...

Essentials of Proven Usability Techniques: Making Your Website More Effective Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday–Thursday, May 11-12, 2011 Time: 9:00–4:00 PM ET Location: GSA - One Constitution Square Fee: $600 federal, state, and local government$800 non-government Course Description Almost anyone can put up a website or online tool; but ensuring that people...

Usability Testing—It's Not Rocket Surgery Class Format: One Day Workshop Instructor: Steve Krug Date: Wednesday, April 20, 2011 Time: 9:00 AM–4:00 PM ET Location: GSA - One Constitution Square Fee: $300 federal, state, local government$400 non-government Webinar Description After Steve Krug wrote Don't Make Me Think, he spent five years teaching a workshop about basic usability principles. People really liked it, and a lot of peop...

Class Format: Webinar Instructors: H. Giovanni Carnaroli, DOT and Jana Hrdinová, Center for Technology in Government Date: Tuesday, April 12, 2011 Time: 2:00 PM–3:00 PM Fee: Free More Information Webinar Description Government agencies are increasingly looking to leverage social media to improve the quality of government services and elicit greater citizen engagement. Developing a social media policy can be an important first ste...

Class Format: Two-Day Course Instructor Alex Langshur Date: Tuesday—Wednesday, November 2–3, 2010 Time: 9:00 AM–4:00 PM ET each day Location: U.S. Access Board1331 F Street, NWSuite 1000Washington, DC 20004–1111 Fee: $600 federal, state, local government$800 non-government Course Description Government services and information has never been as readily available to citizens as it is today.The number of touch points has...

The Video Revolution Class Format: Webinar Instructor: Michael Rosenblum, Rosenblum TV Date Tuesday, September 14, 2010 Time: 1:00 – 2:30 PM ET Fee: $50 federal, state, or local U.S. government $75 non-government Description Small, inexpensive, and easy-to-operate digital camcorders and desktop and laptop editing software have changed the face of video and television production. What used to be expensive, complicated, and difficult is n...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Making Your Website More Effective: Intro to Proven Usability Techniques Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday – Thursday, February 10 – 11, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 federal, state, or local U.S. government; $600 for non–government Course Description Almost anyone can put up a website or...