Digital experience is now a fundamental element of how governments connect with their constituents and engage their workforces. With the ongoing shift toward contactless service delivery and remote work, it is critical for public agencies to be able to deliver high-quality, user-centric digital interactions that meet residents, business owners and employees where they are — online. Government Technology will host a 30-minute interactive...

States throughout the U.S. have made broad gains in their adoption of artificial intelligence – especially in chatbots and digital assistants in combination with robotic process automation – as they worked to respond to the COVID-19 pandemic. This is one finding from the 2021 survey of state governments by the NASCIO, IBM and the Center for Digital Government. Join Government Technology on October 27 at 12 p.m. Pacific/3 p.m. Easte...

What does technology really cost? It can be a tricky question. For state and local government agencies expanding their tech infrastructure and investing in new innovations, understanding the true long-term expenses of technology investments is crucial. And conveying that information to lawmakers and budget decision-makers can be especially challenging – particularly when more and more projects are shifting away from traditional capital o...

Public transit is key to revitalizing urban centers as cities focus their post-COVID recovery efforts. In most places, that means bus transit. And transportation leaders across the country are looking at programs to make their buses run more effectively and efficiently. One important way cities are improving their bus network is by creating or expanding bus-only or transit-only lanes. Some transit agencies have partnered with their Department...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities. Please join us for a day of powerful sessions that provide inspiration, participation, education, and thought-provocation! The conference is presente...

Interagency collaboration is critical to the success of state and local government, but several of the processes that support it are still manual and paper-based. When program and constituent documentation is being uploaded to a patchwork of legacy systems, it exposes agencies to security and compliance risks and makes it difficult to access and share information. Fortunately, new cloud content management (CCM) solutions are ushering in an era...

Cybercrime is thriving during the pandemic. Ransomware and other cyberattacks were a serious threats before COVID-19 — and the massive shift to remote work and virtual interactions has made them even more pervasive. By some estimates, the number of ransomware attacks worldwide more than doubled over the past year. In this increasingly dangerous environment, state and local governments must have an effective strategy for mitigating cyber...

Critical areas such as permitting and licensing, benefits qualification and accounts payable are undergoing modernization throughout agencies in the Commonwealth, turning manual processes into digital, contactless transactions and bringing countless efficiencies to constituents and those who serve them. On Oct. 20, we are inviting you to join us for a deep dive into some of these transformation journeys where you can learn practical ways to go...

There’s no question: Digital services are here to stay. And government agencies are redefining the way they use technology to meet the evolving needs of their constituents. Residents want a modern, digital customer experience that serves the entire community. It has to be easy, efficient, and accessible 24/7. And — as a rule — it must be safe and secure. Government Technology is hosting a special summit of CIOs, CTOs, and oth...

As we look at building a post-pandemic future, organizations of all kinds are considering how they will approach the new normal. These organizations – from federal, state and local agencies to large corporations and small businesses – are strategically planning to change their environments and workflows to learn from pandemic operational practices. Technology innovations and advancements have allowed many organizations to successfu...