The health and economic impacts of COVID-19 are straining the social safety net. States are processing unprecedented numbers of new unemployment insurance claims. Cities and counties confront rising demands for information sharing, symptom tracking and contact tracing related to the virus. And, of course, all of this is happening at a time when most state and local government employees are working from home. Join us July 29 at 11 a.m. Pacific/...

In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...

Please join us for the fifth, and final session in a series of informative and detailed webinars about how to create a civic engagement system to enhance your citizen relationships with features that: - Encourage participation, engagement, and communication - Integrate mobile, social, and web features to connect with your citizens anywhere, anytime - Increase transparency and open data - Use data to identify trends and proactively address prob...

On December 10th, join ArchiveSocial and renowned attorney, David Menken, for a discussion about the legal side of public sector social media. As social media grows in popularity as a tool for citizen communication, it has become increasingly important for agencies to understand how to navigate the choppy waters of content moderation. Unfortunately, many agencies have had to learn the hard way about what not to do, and have faced legal action...

Learn How the City of West Hollywood, California Uses Authenticity to Deliver Their Message and Drive Results On October 27th, join ArchiveSocial and the City of West Hollywood, California for a discussion about how to leverage the personality of your city to more effectively communicate on social media. From pedestrian safety PSAs in the form of colorful music videos to tongue-in-cheek ads promoting public transportation, the City of West Hol...