Whether working toward increased program participation, recruiting, and retaining qualified employees, or improving trust with government, an integrated experience strategy is the solution for fostering engagement. Public sector agencies that stay agile in the face of rising expectations recognize experience gaps and implement solutions to reduce internal and external process barriers. Join Granicus for a complimentary webinar to hear Carolina...

Bundaberg Regional Council developed an ambitious program to plant one million trees in the Bundaberg region by the end of 2024. This program will not only minimize the council’s carbon footprint, it will help them reach their goal of achieving a regional net zero carbon target by 2030 among other far reaching positive impacts on the region. Join Granicus for a complimentary webinar to learn how Bundaberg Regional Council leveraged thei...

Every day, clerks find themselves searching for more time to complete their full slate of responsibilities. From ensuring compliance with regulations to fielding public record requests, it seems that a clerk’s work is never done. Perhaps the most time-consuming process is the execution of public meetings – and clerks are often responsible for managing this process for multiple boards. While managing an unproductive board can seem l...

Resident demand for improved government service delivery remains a strong trend. Can your department continue to make strides in digital transformation, including the advancement of your civic engagement goals, and ensuring equitable access to everyone in your community?Join Granicus for a complimentary webinar as our panel of experts explores the ways governments can create a modern, digital experience that will drive authentic connections wi...

Thanks to the Executive Order that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access?Join Granicus for a complimentary webinar to explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for drivin...

Governments moving to digital services are saving time and money for both the people they serve and their employees. But a positive customer experience (CX) can do more than just make paying bills easier or alleviate the number of emails awaiting response from staff. A truly connected digital experience can engage communities, increase inclusion to all residents, and provide the transparency that builds stronger relationships and trust.One way...

With the ability to easily promote projects across channels and gather proactive feedback from more community audiences, could your engagement team benefit from spending less time on administration and more time on meaningful engagement?Join Granicus for a complimentary webinar to hear from OpenCities Product Manager Rachel Burbank and EngagementHQ Product Manager Uma Barry as they walk through how this easy-to-use connector can help your orga...

As residents continue to demand more transparency and accountability from their local leaders, robust digital solutions have become essential. It can be difficult to facilitate two-way dialogue and build trust with community members through just social media and town hall meetings. However, an online community engagement platform can help bring more people into the local conversation. Join Granicus for a complimentary webinar to hear directly...

Every jurisdiction has its excessive requestors--also known as vexatious or serial requesters--that have learned that they are allowed to submit an unlimited number of Public Records requests each day. Although news outlets or media routinely file Public Records/FOIA requests for news stories that benefit the public, they can also be labeled as vexatious requesters due to the sheer volume of requests. Estimates are that the media accounts for...

In the post-pandemic environment, seamless digital service has become a necessity for governments and their constituents. Being able to fill out multiple forms in one place has removed what was once seen as a necessary nuisance by constituents, removing forms as a barrier and ensuring fulfillment of requested services. But how can agencies put these ideas into effective practice?Join Granicus for a complimentary 45-minute webinar to examine ho...