Digital innovation and modernization has become a front and center priority for public sector contact centers. As the world adjusts to the tectonic shifts that have upended nearly every facet of communication now is the time for leaders to prioritize the digital engagement channels that citizens demand. Citizens have grown accustomed to digital communication and have shown a remarkable interest in finding their own answers.Join NICE CXone Prod...

Ongoing IT modernization pressures and 2020’s unexpected shift to remote work leave all agencies needing to accelerate cloud adoption. The Cloud First to Cloud Smart initiative was already urging the transition, but delay is no longer optional. With the federal government projected to spend up to $7 billion dollars on cloud technology and services in the current fiscal year, the stakes are high.Yet obstacles to effective adoption remain....

Like commercial industry, federal agencies see data as the lifeblood of their operations. Inconsistent access to that critical asset can dull agency missions. A unified, cohesive data fabric that can weave in all types of data from all locations, operations and applications is growing more critical.Having an edge-to-core-to-cloud approach to data management increases access and sharing. In turn, those access and sharing capabilities allow grea...

As the DoD and Federal agencies go all in on enabling all-domain collaboration, a Zero Trust approach to the secure access and transfer of data and files at mission speed across segmented/isolated networks needs to be a central part of the strategy. By deploying Raise the Bar-compliant Cross Domain Solutions, agencies can reduce risk, enable efficient MPE collaboration, decrease costs and infrastructure and ultimately, ensure mission continuit...

The proliferation of internet-of-things sensors and an increasingly mobile workforce are pushing essential IT operations ever farther from the data center. Government employees and military personnel increasingly need robust capabilities in the field, and decision-makers need fast access to data analytics. All those factors are driving agencies' interest in computing that happens at the network edge.By placing compute power and analytics close...

As federal agencies have embraced agile software development, many have struggled to expand their initial DevSecOps efforts across the enterprise. Solutions and strategies that supported pilot efforts often don’t scale, especially as the security requirements continue to expand and evolve.To support DevSecOps at government scale, many of these organizations are building out software factories -- suites of tools and services to standardiz...

The U.S. Air Force is aggressively pursuing both cutting-edge technologies and new methods of driving innovation across the service -- and for almost every mission, better use of data is essential. The individual innovations and broader approaches alike hold valuable lessons for IT leaders at any government agency.In this editorial webcast, FCW will explore how the Air Force is capturing and leveraging data for JADC2 and other key missions, th...

The Electronic Records Management requires that all agencies must be compliant by December 2022. In this webcast learn how a cloud-based, platform approach is essential to doing it right.

2021 will be a year of blended activity by organizations, employees, and threat actors alike. Work patterns and locations will continue to shift, process automation will affect how organizations operate and support their customers and citizens, and threat activity will evolve in terms of types of attack, tactics, and impact. We'll discuss changing trends in federal, state and local governments and how this impacts their ability to protect thei...

More and more federal agencies continue to store their data in legacy systems, on-premises warehouses or platforms, and must consider a move to the cloud. IT leaders must identify what assets to migrate and then efficiently onboard the data, files, and databases to cloud-based platforms. In order to reduce errors and streamline business processes, enterprises seek to create a single, master source for all critical business data. Organizations...