Over nearly two years we have been involved in the largest remote work experiment in human history. While largely a success, one of the ongoing challenges faced by leaders across the public sector is designing coherent and comprehensive Learning & Development programs for the “Next Normal”. Quickly evolving environments, a diverse, multi-generational workforce, and the digitization of information and services have placed a trem...

Delivering a Connected and Seamless Citizen Experience As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engag...

As we begin to break free COVID’s confines, a “renewed normal” has begun to take shape across the country. Now more than ever, public sector innovation is critical – from policy design to service delivery, new technologies and data usage. By leveraging new approaches to old problems, governments stand to improve their performance and responsiveness to the unique challenges of today. We must ensure that recovery is both...