The reality of government today is that it is just as complex as any multinational corporation–and complexity can breed confusion. Between citizens, partners, and clients -digital transformation and service delivery across the Federal Government has been essential to responding to contemporary expectations. Departments and agencies across the Federal Government have been innovating and bringing new tools to bear to execute their missions...

Delivering a simpler, more accessible, and cost-efficient public procurement system. Procurement is a key strategic process for the public sector to satisfy its constituents by delivering the right products and services on time. Technology is at the core of implementing a successful procurement process. The objective of procurement transformation is to perform tasks and processes more efficiently using technology to deliver benefits seamlessly...

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of...

Transforming Government through Technology Based Initiatives Advances in information technology have enabled public sector leaders to launch projects on exciting new trajectories. While many see the value proposition behind information technology investments, there remain barriers to adoption. These include team-wide buy-in, budgetary realities, and pre-existing roadmaps. Today, information technology plays a central role in all aspects of gov...

Cutting through Complexity to Deliver Clarity for Actionable Insights Everything we do as citizens of the 21st century generates data. The strategic and responsible harnessing of this data could play a key role in the public sector’s ability to solve countless societal challenges. The mission of modernizing data however—digitizing it, storing it, sharing access to it, and ensuring its safety—is no small feat. How can public a...

Connecting Leaders & Ideas to Build a Better Public Service As we begin to break free from the confines of COVID; a “renewed normal” has begun to take shape across the country. Now, more than ever, public sector innovation is a must. By leveraging new approaches to old problems – from policy design to service delivery, new technologies and improving the use of data – we stand to improve the performance and responsiv...

Registration is Now Closed Safeguarding Data and Mitigating Risk through Comprehensive Data Governance Frameworks Data has become ubiquitous. It surrounds us in every step of our daily lives and permeates what were once mundane, uninteresting tasks. Whether in the private or the public sectors – data has changed how we engage, how we work, and how we think. Leveraging that data, harnessing it and putting it to work for the benefit of all...

Delivering a Connected and Seamless Citizen Experience As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engag...

As we begin to break free COVID’s confines, a “renewed normal” has begun to take shape across the country. Now more than ever, public sector innovation is critical – from policy design to service delivery, new technologies and data usage. By leveraging new approaches to old problems, governments stand to improve their performance and responsiveness to the unique challenges of today. We must ensure that recovery is both...