Leveraging the Salesforce platform, Government and Legislative Affairs teams gain a single source of truth for understanding stakeholder engagement and legislative bill tracking.On Tuesday, October 4th, join Salesforce to learn how your legislative affairs team can: Track engagements with elected officialsAssign bills for analysisCollaborate via SlackMaintain historical records with audit trailsDeliver relevant, personal communication across m...

Given the backdrop of COVID, and recent economic stress and uncertainty, many children and families are experiencing significant pressure. The current legacy structures and systems used by government agencies and nonprofits are strained, and these organizations are searching for new streamlined case management solutions to provide services to these vulnerable populations quickly and efficiently. On September 8th, hear from the experts as they...

Is your organization looking for a modern procurement portal that centralizes public and private procurement and contracting opportunities? Join us on August 30th to learn how the City of Los Angeles supplemented their legacy ERP system with Salesforce in order to deliver their Regional Alliance Marketplace for Procurement (RAMP).Register now to discover why the City deployed Salesforce and how the system is being used internally by employees...

Please join the Salesforce Marketing Cloud Team and William Thomas Digital to learn what other Lotteries are doing to make personalized marketing their secret weapon in competing with the online gaming options that are flooding the market. Hear from your peers - Lottery marketing leaders who are creating a data-driven plan to deliver personalized player experiences. They'll share their approach and what they've learned so far. If you can't att...

U.S. Citizenship and Immigration Services (USCIS) is a data agency. Join this webinar to learn how the Office of the Chief Data Officer (OCDO) increased the business intelligence across the organization by making information more accessible and actionable.USCIS will share their data analytics journey, updates to their enterprise data strategy, and how the OCDO has provided agency senior leadership with timely, easily accessible insights throug...

Register now for the 2nd FHLBanks and Salesforce User Group where all the FHLBanks can connect, share strategies, and best practices as it relates to technology, digital transformation, and modernization. We are excited to collaborate and learn more about what each bank is doing to maximize use of technology and streamline daily work/processes.After the presentation, we will have an open discussion to answer questions and hear from the banks a...

In recent years, we have seen a rise in emergencies and disasters, from healthcare crises to hurricanes, floods, and fires across the country. The outcome of these challenges made it very clear legacy systems need to be updated to meet these challenges for public sector agencies. Discover how Coastal Cloud and Salesforce are delivering solutions to help agencies achieve mission success. Topics covered include: Embracing new technology to overc...

Across the country, federal agencies and contractors are responding to complex challenges by seeking out a hybrid office solution that delivers collaboration, security and risk mitigation simultaneously. This solution must support a changing office environment that requires users to collaborate across multiple channels using both home and office networks.Zoom for Government is hosting a tour of our Executive Briefing Center exclusively for the...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...