Join usfor an innovative afternoon at Lobo Rainforest where we'll be tackling community problems and challenges head-on by providing real and local application demonstrations. Increase your understanding of the Salesforce platform while sharing best practice pathways for platform adoption and strategizing continuing educational certifications and accreditation. Tentative Agenda of Discussion Topics: Call center operations and integrationAppl...

With the increasing number and sophistication of cyber attacks around the world, federal agencies are finding that perimeter, network-based security protection is not enough. There is an increased emphasis on a layered defense strategy that includes application, data, and access-level protections. Join us for an educational webinar to learn how Salesforce makes it easy to: Monitor app and data useEncrypt sensitive dataAutomate security polic...

Do you know how your users are using Salesforce? What pages are they accessing? What reports are they downloading? And what features and partner apps are they using and how?As you add more users and more data into Salesforce, you need to manage risk coming from internal users as well as optimize your Salesforce apps. Event Monitoring gives customers valuable usage insights for security, adoption, and performance. And now, with the new Event Mo...

Servicing citizens has progressed from simply handling phone calls, into multi-channel digital engagement models, ensuring consistent and efficient citizen experiences anywhere, anytime, on any digital channel. Digital models of engagement are required to provide better service, collaboration, and experience to meet rising constituent expectations including citizens, businesses, and service provider partners. During this on-demand webcast, we...

Calling all Trailblazers - Salesforce is headed to NYC! Join us for a day of innovation, inspiration, and learning at the Javits Convention Center on December 14. Learn best practices and gain the tools you need to help your agency connect with customers in a whole new way. Get the chance to experience Salesforce products up close and learn a new way to connect to customers with the power of the Intelligent Customer Success Platform. Don't mi...

Join us for happy hour with extraordinary panoramic views of the City and Bay before Dreamfest! We invite you to continue networking with your peers while enjoying hors d'oevures and an open bar. The Grand Hyatt is conveniently located within walking distance of the Moscone Centers and exhibit hall. This event will reach capacity, so be sure to save your seat today!

Dreamforce is an unforgettable week of learning, inspiration and fun - Start it off right with Salesforce and Carahsoft! We invite you to join us for a viewing of Marc Benioff's keynote address on Monday, November 6 at our all-inclusive Government and Aerospace Dreamforce hub, the Village, followed by an evening of celebration, collaboration and connection. Please have your Dreamforce confirmation and/or badge prior upon entry. We'll see you...

Join us to learn more about our Any Channel Engagement (ACE) Centers solution and hear firsthand from United States Citizenship and Immigration Services (USCIS) on how they’ve been using ACE Centers to achieve their goals, the importance of what they’ve accomplished so far, and where they are headed in the future. With the recent introduction of the Federal Agency Customer Experience Act of 2017, there is an increased focus on prov...

Cloud & Government With various products leading a number of CRM category rankings for years, and a name like “Salesforce,” the market has come to recognize us as the leading innovator with respect to transforming the traditional customer experience and strengthening the overall customer relationship. What is lesser known is that this expertise applies to all kinds of customers—those engaging as buyers and those engaging...

In light of a newly issued executive order to expand federally funded education and workforce development programs, it is evident that the need for a transformative approach to growing and expanding these programs is critical. Over the past three years, NASA's Johnson Space Center (JSC) Education Office has been on a steady path to grow their internship program. However, until recently, their growth was hampered by manual processes and legacy...