Attendees of this on-demand webcast learned how the innovative Salesforce Licensing Solution helps agencies to: Efficiently deliver responsive customer service to both licensees and businesses. Enable staff to leverage insights to make data-driven decisions with service delivery. Synchronize with the latest regulations, compliance, and legislation on an agile and secure platform. This webcast featured Michael Miller, Deputy Director, from the...

Legacy case management systems and processes prohibit federal government agencies from providing great service. This failure to deliver great service is hurting you in more ways than you realize. View our on-demand webinar for a discussion with Andrea Miller (USDA, ARS/AFM). Andrea Miller shares how Salesforce Federal Case Management has helped the USDA streamline internal business operations and improve their ability to track service delivery...

The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while red...

The state of federal IT is untenable. 80% of all funds go to just keeping the lights on. Agencies are so strangled by operation and management (O&M) costs that they cannot afford new solutions for their mission customers. Worse yet, all of this O&M money goes to pay for applications that are not securable. The long-standing trust in the traditional software and services vendors is vanishing rapidly under the realization that the govern...