As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...

Join our upcoming roundtable discussion to hear how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process. Sign up now to hear discussion topics on how to: Digitize the constituent experience through self-service portals and a streamlined application intake...

Small and growing businesses are constantly looking for ways to stand out from the competition and drive growth. What better way to do that than by building a best-in-show web or mobile application? But deciding which app development tool is best suited to your team’s needs and objectives can feel overwhelming. Have no fear - Salesforce is here to help! Join us to hear how Omaha’s Henry Doorly Zoo and Aquarium asked the right quest...

Get ready to celebrate Slack officially being part of Salesforce at this broadcast experience. You’ll hear how the world’s #1 CRM and the leading platform for digital-first work are coming together to create your digital HQ for success from anywhere. Because when work flows, customer success grows. You’ll be the first to learn how teams from every industry can use the all-new Slack-First Customer 360 to be more productive, cr...

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

Join us for the Salesforce webinar on How To Communicate With Residents In Times of Crisis. Timely, transparent, and trusted communication from the government to the public is critical in supporting and mitigating emergency response. Effective communication and media engagement strategies will be required to ensure that key messages are conveyed to the public. Click here to see how Salesforce can help with: Building a “brand” that...

With 63% of consumer interactions taking place online in 2020, up from 42% in 2019, it’s easy to see why digital-first engagement is a must for CSPs. Whether it’s onboarding new customers or in-life subscription management, CSPs who have a complete view of customers, and the ability to deliver seamless, omni-channel experiences have a leg up in terms of reducing churn, growing subscriber satisfaction, and increasing lifetime value....

The world has changed, and the workplace has fundamentally changed along with it. Whether employees are returning to the workplace or are working from anywhere, it’s critical for organizations to empower their employees to collaborate, stay informed, and get support in a decentralized work environment, all while prioritizing employee wellbeing and safety. Work.com Employee Experience is a seamless, integrated, and intelligent suite of so...

Join us for the Salesforce Insurance Spring '21 Release Webinar to learn about exciting new product capabilities. Our industry experts will review the foundations and latest developments to help you deepen digital engagement with your insurance customers and partners. Topics include: A recap on our Digital Insurance Platform including Policy Administration, Quoting, Claims and Omnichannel Service New Brandable Pre-Packaged Portals for Customer...