As government agencies and citizens continue to adapt to the new normal in their daily lives and remote workplaces, digital transformation is more important than ever. Salesforce strives to be at the forefront of these new technological advancements and create a personalized experience for both employees and citizens. Join our Innovation Hour to hear how the State of Arizona is leveraging Salesforce with Slalom to improve business processes an...

We understand the challenges that counties, cities, and police departments face as they try to do more with less to improve transparency, trust, and relationships with the community. Learn how Salesforce, MTX Group, and Tableau have reimagined their approach to community engagement. The community members now have the ability to report concerns from their mobile phone, collaborate with local officers to address constituent concerns, and schedu...

Join us for the completely re-imagined Dreamforce experience for our all-new, work-from-anywhere world! Customer Service and Contact Centers Session December 17 at 11:00am ET; 8:00am PT This roundtable will offer the chance to have an open discussion with your peers about how to provide the modern contact center customer service experience. Discover the new Dreamforce, brought to you in a virtual format full of informative sessions and more!

Join us for the completely re-imagined Dreamforce experience for our all-new, work-from-anywhere world! Learn more about our sessions taking place on Dec 16 and Dec 17. Public Sector Chatbots Fireside Chat with Salesforce and Slalom December 16 at 2:00pm ET; 11:00am PT Slalom and the State of Connecticut will share surprising chatbot journeys in the midst of the chaos of 2020 and how COVID forever changed the way agencies think about constitue...

In today’s marketplace, it’s essential to put customer service at the top of your business priorities. ConnectRN is a clinician community and technology platform that matches nurses and healthcare providers with available shifts. They recently moved away from legacy telephony solutions to spin up a Salesforce Service Cloud Voice-based call center within days. Join our webinar to learn how the solution helped ConnectRN capture custo...

During these unprecedented times, child welfare agencies are faced with more challenges to ensure the safety of children. Salesforce and Accenture have partnered together to provide a next generation child welfare solution that drives better outcomes for children and their families, reduces caseworker administrative burden, and puts information at the fingertips of caseworkers whenever and wherever they need it. Join us on October 15 to hear f...

As the work environment continues to shift, the opportunity to innovate and engage with citizens is creating long term changes to policy and business processes. Join us to hear stories from the front lines of how existing operations are pivoting to address new market demands and being updated to respond to new information. Our panelists will share how business processes have changed and how policies have been reevaluated through the pandemic t...

Customer experience has always been at the heart of a marketer’s role. In the age of intelligent marketing, there are so many more opportunities to create differentiated experiences and lifelong customers. But marketers aren’t just responsible for driving exceptional customer experience — they also need to understand marketing performance, optimize spend, and maximize ROI to ultimately deliver growth. To achieve these goals a...

From events and content marketing to internal comms and PR, marketers have had to reimagine their programs almost overnight — no small feat. How do you continue to evolve your messaging, while also listening and responding to customer needs in a time of crisis? Find out in a live conversation with two respected leaders that are adapting to the times — SMB Trailblazer Nancy Duarte, expert storyteller and CEO of the largest communica...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Marketing, commerce, and service teams — this is the event for you. Come together as a community and learn how Salesforce Customer 360 can help you put the customer at the center of everything you do. At the end of the day, growth is the name of the game and delivering amazing customer experiences is the best way to get there...