In recent years, we have seen a rise in emergencies and disasters, from healthcare crises to hurricanes, floods, and fires across the country. The outcome of these challenges made it very clear legacy systems need to be updated to meet these challenges for public sector agencies. Discover how Coastal Cloud and Salesforce are delivering solutions to help agencies achieve mission success. Topics covered include: Embracing new technology to overc...

Across the country, federal agencies and contractors are responding to complex challenges by seeking out a hybrid office solution that delivers collaboration, security and risk mitigation simultaneously. This solution must support a changing office environment that requires users to collaborate across multiple channels using both home and office networks.Zoom for Government is hosting a tour of our Executive Briefing Center exclusively for the...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

LNB Solutions, the creators of Kinship, have partnered with Salesforce and S-Docs to introduce an Enterprise Case & Financial Management Solution for Health & Human Services Agencies. Join us on April 7th to learn more.Kinship is a Commercial-Off-The-Shelf (COTS) Case & Financial Management solution customized for State & Local Government Departments of Health & Human Services and is designed to meet the needs of the divers...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent through grants and loans in new and existing programs. Learn how Salesforce can help agencies modernize the Grants Management Pr...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

Join us for an exclusive look at the new features coming to Marketing Cloud this year. Hear from product experts on the new additions to Datorama, Interaction Studio, Einstein, Pardot, and Distributed Marketing.