Join your government peers, industry experts, and Salesforce team for Salesforce New York Innovation Day where we will explore: Key pillars for delivering an optimal constituent experience A vision of the ideal constituent experience The role of data in delivering this experience How your peers have been innovating to enhance the constituent experience How agencies are embracing an incremental approach on their modernization journey Join us to...

Carahsoft is excited to host Salesforce Sacramento Innovation Day on Thursday, July 27th and would like to invite you to attend! Join your fellow Trailblazers at Kimpton Hotel's Magnolia Ballroom for our half-day event and learn how revolutionary technology platforms easily integrate with your current infrastructure, enabling automation, collaboration, mobile, and rapid response to change. Session topics will cover: Grants Management Collabor...

Join Salesforce in Honolulu, HI! Come learn how revolutionary technology platforms easily integrate with your current infrastructure to enable automation, collaboration, mobile, and swift response to change. We invite current and prospective Salesforce users to save your seat for a complimentary day of innovation and education.

Supplier account managers need an efficient process to facilitate inventory management and supplier scoring. Salesforce's Supplier Relationship Management application allows for simple reordering of parts, scoring of partner suppliers, and other essential functions all with no-code & low-code tool sets that are easy-to-use.On October 20th, join Salesforce and Deloitte to watch a live demonstration where speakers will review:How Salesforce'...

Join Salesforce in Los Angeles, CA! Come learn how revolutionary technology platforms easily integrate with your current infrastructure - enabling automation, collaboration, mobile, and rapid response to change. Hear insights from Mohammed Al Rawi, CIO at Public Defender's Office, County of Los Angeles, and Casey Coleman, SVP, Industry Go To Market, Public Sector Salesforce! Sessions will feature: Customer Case Management System (CCMS) Citizen...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

For the first time ever we’re bringing together developer communities across Customer 360, MuleSoft, Slack, and Tableau for a world-class learning experience. Calling all devs, admins, architects, partners, entrepreneurs, and students. For two exciting days, learn how to build apps on Customer 360, integrate with MuleSoft, connect with Slack, and power analytics with Tableau. Learn 100+ technical sessions, product demos, expert-led works...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent through grants and loans in new and existing programs. Learn how Salesforce can help agencies modernize the Grants Management Pr...

Pre-pandemic, Sentara Healthcare was already on a course for harmonizing and integrating its 55 data sources to empower patients and employees with critical actionable information to support its enterprise which spans across Virginia and North Carolina.Through data integration, secure SMS and email communications have been established that help to keep the community and employees up to date, providing important hospital and clinic policy and p...