Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

The global pandemic has accelerated the need for federal and state agencies to make demonstrable progress in modernizing their IT systems. Still, IT modernization is a continuous state that agencies must achieve to refresh their systems, applications and services on an ongoing basis.This SNG Live session will focus on this theme of IT modernization, bringing together federal and state IT leaders to discuss their progress and the major challeng...

CyberTalks is back. The largest annual gathering of CISOs and cyber leaders from the government, technology industry, finance and the medical sector is will get underway on Tuesday, June 15 and continue to Wednesday, June 16. During these unprecedented times, the necessity to come together is more urgent than ever. CyberTalks will virtually showcase influential decision-makers for daily lightning talks, keynotes and fireside chats that explore...

Government agencies are constantly working to improve the citizen experience, but in the now-year since the COVID-19 pandemic forced users to interface more with their governments and higher education institutions from home, digital services have taken on a crucial role.State and local agencies, as well as higher education institutions’ investment in digital services provides for a citizen-centric approach to IT but also improves efficie...

Data management is king in crisis management. That proved true over the past year as government agencies and educational institutions with strong data strategies, hygiene and utilization were the most resilient during the COVID-19 emergency. Now, it's time to take the lessons learned from those organizations that best weathered the storm of the pandemic and share them in preparation for the inevitable next crisis, as well as to set the conditi...

Be sure to register early to get your pass for the the 2nd Annual AI Week, taking place May 10 - May 14 2021! AI Week is a week-long festival with over 10,000 attendees, featuring 100+ community events gathering the biggest names in tech and artificial intelligence to discuss ways to harness the emerging technology’s potential to revolutionize all aspects of life. Save your spot today!

Artificial intelligence is the new oil, and the governments or the countries that get the best datasets will unquestionably develop the best AI,” the Joint Artificial Intelligence Center's (JAIC) chief technology officer stated this past October. AI is a huge initiative for the Department of Defense. DoD leaders are focused on delivering AI-enabled solutions that benefit the warfighter, safeguard the country and improve efficiency in its...

Artificial Intelligence thrives on data and state and local governments are awash in data about their communities. While the long-term implications of smart cities and autonomous vehicles present huge opportunities for states and localities, the impact of chatbots and RPA is being realized today. This SNG Live session is part of AI Week and will gather AI leaders at the state and local level to explore some of the real-world applications of AI...

The federal government is on the cusp of an artificial intelligence explosion. Many federal and state agencies are using AI applications in varying degrees, from basic backend automation of manual process to cloud-enabled solutions that bring new success to their missions. This SNG Live session is part of AI Week and will gather IT decision-makers leading the adoption of artificial intelligence to discuss the state of AI in the federal governm...

The pace of change in government IT has never been faster and data center optimization and cloud initiatives have driven digital modernization. Federal and state agencies continue to drive cloud adoption in an attempt to achieve additional savings, security, and faster service delivery. This SNG Live session will feature IT leaders on the front lines of cloud adoption exploring successes and challenges facing agencies at both the state and the...