Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

As information technology advances in the digital age, so too does the health sector’s ability to provide services, care for patients and fight illness in new, innovative ways. This has been spotlighted more recently with technology playing a central role on the frontlines of the fight against COVID-19. For instance, today the health community can use data to track the spread of disease, use telehealth to reach patients at any time, anyw...

Improvements in connectivity, digital technologies and record management have made it easier than ever for care providers to reach patients who can’t make it to a medical facility. From large federal agencies, like the Department of Veterans Affairs, to those at the state and local level, telehealth is becoming an invaluable tool in 21st century health care. This SNG Live virtual session will explore the advances in telehealth and how th...