Who Should Attend? Government employees and contractors who use online tools and social media to meet their agency mission, including: agency web and new media directors, CIO/IT staff, program managers, public affairs personnel, web content writers and editors, usability specialists, designers, customer service advocates, and anyone else interested in and involved with government web and new media efforts. Why Should You Attend? The annual Gov...

Essentials of Proven Usability Techniques: Making Your Website More Effective Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday–Thursday, May 11-12, 2011 Time: 9:00–4:00 PM ET Location: GSA - One Constitution Square Fee: $600 federal, state, and local government$800 non-government Course Description Almost anyone can put up a website or online tool; but ensuring that people...

Usability Testing—It's Not Rocket Surgery Class Format: One Day Workshop Instructor: Steve Krug Date: Wednesday, April 20, 2011 Time: 9:00 AM–4:00 PM ET Location: GSA - One Constitution Square Fee: $300 federal, state, local government$400 non-government Webinar Description After Steve Krug wrote Don't Make Me Think, he spent five years teaching a workshop about basic usability principles. People really liked it, and a lot of peop...

Class Format: Webinar Instructors: H. Giovanni Carnaroli, DOT and Jana Hrdinová, Center for Technology in Government Date: Tuesday, April 12, 2011 Time: 2:00 PM–3:00 PM Fee: Free More Information Webinar Description Government agencies are increasingly looking to leverage social media to improve the quality of government services and elicit greater citizen engagement. Developing a social media policy can be an important first ste...

2011 Government Web and New Media Conference Date: Thursday–Friday, March 17–18, 2011 Place: Renaissance Hotel, Washington, DC Book your room using our room block. Cost: $395 Government$595 Contractors with a .gov email address Agenda: Full Conference Agenda Who Should Attend? See who has already registered! Government employees and contractors who use online tools and social media to meet their agency mission, including: agency we...

Improve Efficiency and Usability with Design Templates Class Format: Webinar Instructor: Jeff Horvath, HFI & Carolyn Lawson, CA.gov Date: Tuesday, November 9, 2010 Time: 2:00-3:00 PM ET Fee: Free Course Description Jeff Horvath, VP of User Experience Strategy at Human Factors International (HFI), will discuss the importance of User Interface Design Templates and how they can improve usability on your site. Design templates help user-cente...

Class Format: Two-Day Course Instructor Alex Langshur Date: Tuesday—Wednesday, November 2–3, 2010 Time: 9:00 AM–4:00 PM ET each day Location: U.S. Access Board1331 F Street, NWSuite 1000Washington, DC 20004–1111 Fee: $600 federal, state, local government$800 non-government Course Description Government services and information has never been as readily available to citizens as it is today.The number of touch points has...

Telling Compelling Stories with Numbers: Data Visualization and Communication REGISTER NOW Class Format: Webinar Instructor: Stephen Few, Perceptual Edge Date: Friday, October 22, 2010 Time: 1:00–2:30 PM ET (please note this is an updated time) Fee: Free Course Description Important information cannot speak for itself. To tell its story, information relies on you to give it a clear voice. In government services, the challenge merely beg...

The Video Revolution Class Format: Webinar Instructor: Michael Rosenblum, Rosenblum TV Date Tuesday, September 14, 2010 Time: 1:00 – 2:30 PM ET Fee: $50 federal, state, or local U.S. government $75 non-government Description Small, inexpensive, and easy-to-operate digital camcorders and desktop and laptop editing software have changed the face of video and television production. What used to be expensive, complicated, and difficult is n...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...