Government agencies implementing President Biden’s executive order on customer experience are reimagining their citizen services, taking a holistic approach to customer experience. Consistent omnichannel communications, user-centered design, intuitive digital processes, brand trust, and privacy and security are all building blocks to delivering seamless services and meeting customer expectations. At a time when trust in government is sti...

As we prepare to wrap the year up and plan for a productive year, you must understand the trends impacting your CX programs and efforts in 2025. Will you see increased adoption of AI tools, and will they be more public facing than ever before? How will changes in data privacy impact gov services? Is your agency ready to take on more personalized messaging to increase CX program effectiveness? Join us online Monday, Dec. 9 at 4 p.m. ET/1 p.m. P...

This one-day Leadership Conference brings together education leaders, administrators, policymakers, and technology experts from across the state to explore the transformative potential of AI in the K-12 learning environment. The event will feature keynote speeches, panel discussions, workshops, and networking opportunities, focusing on the latest trends, best practices, and innovative strategies to leverage AI for enhancing teaching, learning,...

Registration is closed Cybersecurity and the protection of sensitive information are becoming increasingly complex with the rapidly growing popularity of new technologies such as generative artificial intelligence. While this evolution in North Carolina’s technology landscape offers exciting ways to innovate like never before, it also introduces concerns about data privacy, integrity and security that must be addressed to safeguard our s...

Join us at Microsoft Discovery Hour: Reinvent Business with Microsoft 365 Copilot, to learn how AI is changing the workplace. Empower everyone in your organization with the AI assistant for work. Gain best practices and insights—inspired by companies leading the way—to jump-start your AI transformation.Who should attend:ExecutivesIT decision-makersBusiness decision-makersProfessionals in IT, human resources, marketing, sales,...

Amid rising concerns over data privacy and in the absence of comprehensive federal action, states and localities are leading multifaceted efforts to establish privacy plans of their own. Privacy initiatives focus on how the public’s data is collected, used and stored, and in an increasingly digital world, government leaders are prioritizing the protection of their residents’ personal information. While several states have implement...

Generative AI is transforming how government agencies access insights, analyze information, and make data-driven decisions. But what does this mean for your agency’s privacy strategy and long-term approach to AI adoption? Join Government Technology, Elastic Search, and Google for an in-depth conversation about how generative AI is reshaping the public sector’s relationship with data, highlighting which barriers truly impact adoptio...

This one-day event is designed to convene leaders and innovators from across the state to address the most pressing challenges and opportunities in higher education information technology. As institutions continue to navigate the complexities of digital transformation, cybersecurity, online learning, and data management, this summit offers a place for collaboration, learning, and strategic planning. The Higher Education IT Leadership Summit is...

Join us for this no cost training workshop for a high-level exploration of Google's recommended best practices for responsible AI usage across different areas of focus: Fairness, Interpretability, Privacy and Safety. Along the way, you will learn how you can leverage different open-source tools and tools on Vertex AI to explore these concepts and spend time considering the different challenges that arise with generative AI.

Join us for our complimentary Tabnine Webinar, where you'll explore: How are GenAI tools built and what data do they use; Gain insight on how GenAI models are constructed and the type of data used in their processes. What models should I be using: Learn how the different AI models available and how to choose the best one for your agency. How do I maintain control over the organization's data: Explore Tabnine's ability to ensure dat...