As customer preferences shift and generative AI (GenAI) capabilities mature, customer service and support leaders face new challenges and opportunities. They must navigate an evolving landscape that includes dynamic self-service options, the impactful use of GenAI, and strategies for holistic customer journeys. The Gartner 2024 Priorities Survey provides critical insights by identifying key challenges and priorities for service and support lea...

The cat-and-mouse game between threat actors and cybersecurity professionals continued unabated in 2023, with new threats designed to avoid detection. Many of these threats are new takes on old ones, such as “leveling up” invoice fraud. And ransomware attacks are evolving; rather than encrypting victims’ data, they are straightforwardly stealing the information and extorting payment by threatening to post the info online or t...

FutureCon Events brings high-level Cyber Security Training discovering cutting-edge security approaches, managing risk in the ever-changing threat of the cybersecurity workforce. Join us as we talk with a panel of C-level executives who have effectively mitigated the risk of Cyber Attacks. Educating C-suite executives and CISOs (chief information security officers) on the global cybercrime epidemic, and how to build Cyber Resilient organizatio...

K-12 schools are lucrative targets for cyberattacks because they house vast amounts of valuable student data. For these schools to implement a comprehensive cybersecurity strategy – one that enables leading-edge detection and response – their leaders must generate maximum value out of their cybersecurity investments. That means deploying tools and services with a dual purpose or multiple advantages, emphasizing stretching cybersecu...

The Healthcare Project Delivery Conference focuses on tools available to facility administrators and developers evaluating healthcare capital investment. The agenda explores innovative approaches with a specific emphasis on procurement, financing, planning, design, construction, and operations. The two day program will showcase upcoming projects and RFP opportunities; present best practices for traditional and alternative project delivery; and...

Join us at Implementing a Data Lakehouse with Microsoft Fabric to learn how to unify your data analytics with the help of AI. Discover how to simplify the extraction of critical insights from your data and use data engineering to streamline the collection, storage, and processing of large volumes of data. You’ll also learn how Fabric uses Azure Synapse Analytics, Azure Data Factory, and Power BI to simplify and modernize your analytics a...

Reimagine the way you work at Microsoft 365 Virtual Training Day: Fundamentals. Join us at this free event from Microsoft Learn to see how to work smarter and faster with Microsoft 365 while maintaining built-in security and compliance. You’ll also explore licensing, service, and support options for your organization. Who should attend: IT professionals and administrators IT decision makers Technical level: This is a foundational-level c...

PART 1 of this highly sought after and very comprehensive 2 day training course, will ensure that the ITP Manager and others who support the ITP (Insider Threat Analyst, FSO, CSO, CISO, Human Resources, CIO - IT, Network Security, Counterintelligence Investigators, Mental Health / Behavioral Science Professionals, Legal Etc.), have the Core Knowledge, Blueprint, Resources needed for developing, managing, enhancing an ITP / ITP Working Group. T...

Transforming the U.S. healthcare system into one that delivers quality care, world-class results, and improved customer experiences (CX) for millions of people is an ongoing journey for the nation and the federal agencies, which are a large component of that system. The pandemic exposed deep cracks in the healthcare system that forced federal agencies and stakeholders in every part of the ecosystem to implement new technologies and protocols,...

Join us in January 2024 at Hyatt Regency in Miami, FL, for the world's largest and most prestigious event dedicated to enterprise transformation and operational excellence. Celebrating 25 years of excellence, this special anniversary edition brings together the global transformation community. Discover the path to enterprise reinvention by re-imagining process, people, and strategy with a digital core. With 90+ speakers from world leading bran...