Although many organizations have enthusiastically embraced the importance of customer experience (CX), few have been able to turn it into a competitive advantage. Gartner research shows that most companies have hit a customer experience plateau. How do you get over that plateau and turn CX to your advantage? Join this complimentary Gartner customer experience webinar as Gartner expert Ilona Hansen delves into the fundamentals of customer exper...

A recent Gartner Peer Community survey revealed that 62% of IT and security leaders have experienced burnout, prompting many CISOs to leave their jobs or careers due to unique stressors. In this webinar, Malcom Harkins, former Intel CISO and Gartner Peer Community Ambassador, shares his journey and learnings from more than three decades of managing high-performing people, leading successful teams, and finding fulfillment in an ideal state. Mal...

ChatGPT has made generative AI (GenAI) a top priority for the C-suite and has sparked tremendous innovation in new tools beyond foundation models. In the past year, Gartner unveiled its GenAI Hype Cycle to guide technology innovation leaders through these fast-moving technologies and markets. The huge number of GenAI applications and use cases provides great potential for rapid adoption and business value. But it also forces organizations to r...

Governments across the world are adopting artificial intelligence (AI) to improve service delivery to their citizens. These ambitious initiatives include enhancing citizen engagement, enabling a higher degree of access to government data, improving services and increasing efficiency. Many governments feel that AI could help them offset limited resources to achieve their digital ambitions. However, barriers exist in data accessibility, integrit...

Today’s “undisciplined business environment” makes it a challenge to create and manage an effective business strategy, as organizations contend with competing challenges and opportunities arising from different angles and speed. Both public and private organizations report they struggle to obtain the right human resources needed to address the difficulties posed by an unstable, changing environment. They also must harness the...

Marketers in IT services organizations are up against a breadth of challenges in 2024. A top priority for most service providers is incorporating generative AI (GenAI) capabilities and assets in service offerings. The current go-to-market model and positioning are often confusing and rapidly evolving. At the same time, proving meaningful differentiators for service offerings beyond price is also challenging. Join this complimentary Gartner pro...

Increasing government budget pressures, including requests to cut IT spend and potential administration changes in a U.S. election year, make a strong IT-CFO partnership paramount to organizational success. Government CFOs and IT leaders must continue to invest in transformational technology capabilities and reduce risk, all while managing technology costs and volatile funding scenarios. Join this complimentary Gartner webinar as a cross-funct...

Join Gartner experts and your CIO peers at Gartner CIO Leadership Forum 2024 to participate in interactive and highly collaborative sessions, share experiences and access personalized tools to equip yourself with a detailed plan to support your mission-critical priorities. Gartner CIO Leadership Forum is an exclusive conference for chief information officers. This means, you are guaranteed a level of information exchange and peer interaction...

Contemporary patterns for security protection do not seem fully applicable to modern realities, including public cloud computing, digital democratization, AI adoption and radical outsourcing. While Gartner identified a number of new success patterns, it will take several years to fully establish best practices for continuously evolving digital environments. As key enablers of digital business, chief information security officers (CISOs) and se...

Nearly 83% of human resources leaders say they struggle to find enough talent with the necessary skills, and only 44% of employees report that career development at their organization is effective at facilitating employee growth. In this context, over 90% of organizations are considering or implementing shifts to skill-based talent management. Technology vendors and consultancies have taken notice, packaging their solutions and services around...