To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. North American Carbon World (NACW) brings together the most active and influential players in North American climate policy and carbon markets to address the most pressing topics in domestic policy, international policy, markets, and carbon management initiatives. At NACW, professionals from the business, government, nonprofit and academic sec...

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. We have been watching the situation regarding the COVID -19 virus and travel concerns. After much deliberation, we have decided that the appropriate course of action is to cancel the conference this year. While much is unknown, our opinion is that it is best not to bring together people from many different places at this time. This was a diffi...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

SMSsummit brings over 10 years of experience in social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or department’s social media strategy. SMSsummit is your one-stop-shop for focused social media education. SMSsummit features three days of sessions, case studies, and in-depth workshops specificall...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

GOAL SETTING FOR BUSINESS OWNERS It's time to start making plans for 2020! If your goal is to grow your business revenue or expand your business into the government space, then this training class is one you don't want to miss. Title: Goal Setting for Business Owners Date: Wednesday; December 4, 2019 Time: 10:30 am - 12:00 pm Register: https://www.govassociation.org/event-3145069 Remote access will automatically be given to members and guests...

It is no surprise that government leaders are focused on convenience and modernized services. At Once Upon A Time, we have the privilege of developing service events that offer engaging experiences with trusted partners and industry leaders. On Thursday, November 21, 2019 from 10:00 AM - Noon team members will share how your company can become a part of the "Family Strong" initiative and showcase your services to the men and women of the Headq...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

The Business Beyond the Battlefield Conference provides collaborative, hands-on, interactive learning and networking opportunities to increase awareness of and facilitate access to entrepreneurial development resources that inspire action and adds economic value through the military connected community. Fireside Chats. Keynotes and Best Practice Panel Discussions. Interactive Workshops. Procurement Fair with Contract Match Making. Veterans Fra...