Over the past two months, state and local government agencies have rapidly adjusted their workforces and operations to a new normal in response to COVID-19. As state and localities begin their reopening processes it has become vital for these agencies to adjust and comply with an evolving legislative landscape leveraging new tools and processes. During this webinar, Governing has joined forces with Quorum to surface the most important post-COV...

A cloud-based communication service to hold virtual press conferences. A contact center solution that can handle tens of thousands of calls a day. A text-to-speech service and artificial intelligence-enabled chatbot solution to more quickly and simply answer constituent queries. These are ways in which the state of West Virginia has rapidly modernized its infrastructure in the face of unprecedented demand for services in the face of COVID-19....

An urgent need to slow the spread of COVID-19 and protect employees forced state and local agencies to rapidly implement remote work. As the nation slowly recovers, what’s the lasting impact on how and where public employees work? This session will unpack lessons learned from the immediate response and explore how the COVID crisis may shape long-term workforce strategies. Our expert panelists will cover: -- The connection between remote...

After several months of economic shutdown, states are beginning their recovery. As government leaders navigate this critical period, they face a slew of complex decisions, including how to best reopen government offices and safely return public employees to work, how to implement sustainable remote work and digital services to improve resiliency, and how to streamline regulatory processes to support renewed business activity. On June 5, expert...

After several months of economic shutdown, cities and counties are beginning their recovery. As local government leaders navigate this critical period, they face a slew of complex decisions, including how to best reopen government offices and safely return public employees to work, how to implement sustainable remote work and digital services to improve resiliency, and how to streamline regulatory processes to support local employers and busin...

To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Date: 2021 This is a Paid, invitation-only event, open to Public Sector only. For more information or to request an invitation, please contact Jen Caldwell. Registration fee per person - $35. Registration by credit card only; no billing. If you represent a Private Sector organization and are interested in Sponsorship Opportunities, plea...

To protect the health and safety of attendees, this event has been postponed due to COVID-19 concerns. This is an invitation-only event, open to Public Sector only. For more information or to request an invitation, please contact Jen Caldwell. If you represent a Private Sector organization and are interested in Sponsorship Opportunities, please contact Alison Del Real. The Pennsylvania IT Leadership Forum is the premier event for senior-level...

Unemployment claims are surging throughout the country, and the state of Rhode Island is no exception. The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency. But what DLT did next forever changed the speed and efficiency with which it se...

Last year, the Iowa Department of Transportation transitioned to cloud-based human resources and financial management systems. Like many agencies, the department had relied on manual processes and outdated legacy technologies before the upgrades. New technology from Workday gives the department a sophisticated, easy-to-use platform for HR and finance, along with a host of modern, automated features. Now the Workday solution is being implemente...

Recent Governing Institute research found state and local government auditors can’t easily access the data they need and don’t have the necessary resources to conduct effective performance audits. Technology can help fill these gaps, but many aren’t using it to their benefit. On April 29 at 11am PST/2pm EST, Governing will bring together a panel of experts to discuss how governments can take advantage of the right tools, meth...