Customer Service is a Team Sport The best sports teams make winning look effortless. Citizen service teams can have similar success when they are connected to the right data and able to use that information to make proactive changes.Join ServiceNow and Carahsoft on Thursday, November 9, 2017 to learn how government service teams can execute a winning strategy for:Making it easy for citizens to engageEstablishing self-service solutions that red...

View our on-demand webcast to understand how your organization can prevent “cloud sprawl” by enforcing good governance and cost controls, while enabling authorized users with access to flexible, approved, and effective application development and deployment options. This is an opportunity to hear how selected agencies are taking action to ensure their cloud services are tracked by a single system of record, enabling management of c...

View our on-demand webcast for an overview of ServiceNow Express, a no-compromise, cloud-based service management solution that’s fast to deploy, and simple to configure. Isn’t it time you said goodbye to service desk confusion and hello to automated IT service delivery? Express empowers you to do the extraordinary with limited resources and budget. You will hear how to automate your daily support tasks and how to track, measure,...

Government organizations are looking to leverage the latest tools, technologies, and strategies to deliver trusted and reliable services and information. For Federal customers who rely on the ServiceNow platform to support their core missions, significant new functionality and applications soon will be available and FedRAMPAuthorized and Compliant. Two themes characterize the forthcoming Helsinki update: Consumerizing the Service Experience by...

Public sector organizations are expected to deliver timely, consistent, and cost-effective services and information to the citizens, businesses and partners they serve. Yet how can agency professionals really know if their current processes and services are optimized? One way is by employing targeted performance analytics to evaluate existing norms, challenge traditional methods, and look for opportunities to streamline service offerings and...

You are invited to join ServiceNow Federal CTO Bob Osborn and Deputy CISO Mike Rohde for an update on the FedRAMP milestones that have developed since ServiceNow’s initial FedRAMP ATO announcement in February. You won’t want to miss this virtual fireside chat to get answers to all your FedRAMP questions - topics to include: FedRAMP Migration Update Moving from FISMA to a FedRAMP-approved environment Update on customer migration sta...

Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

Some of the discussed challenges at the recent GovLoop FITARA Executive Roundtable included the absence of real-time data to help CIO's paint an accurate picture of the health of IT services, or the difficulties in quantifying IT efficiencies and calculating the true costs of IT when there is no formal process for managing the steady flow of new demand relative to active IT projects.ServiceNow would like to give you an opportunity to drill dow...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...