In October 2015, the Obama Administration set forth new challenges and initiatives in the Open Government National Action Plan (NAP), with the goal to empower citizens and transform how the government engages and serves the public.Service in the government is unique however, and the shift to citizen-centric service is not easy. Save the date for our Sixth Annual Citizen Engagement Seminar on June 16, 2016 in Washington, DC to hear and learn fr...

Overview: On January 20, 2017 there will be a new President of the United States, but beneath the surface the transition period really has already begun. The last year of a President’s term poses both great dangers and opportunities for career civil servants, and the higher rank of those civil servants, the greater are both the opportunities and the risks. As outgoing political appointees focus intensely on both getting a new job outsid...

From Content Creation to Service Enrollment & DeliveryShaped by every day, immersive digital interactions, citizens and employees expect the same type of experience from the public sector that they get from the private sector. Poor online interactions push people to more time-intensive and expensive in-person interactions. Beyond, the cost, people expect online and offline communication to be personalized, efficient and connected.In order...

Overview: The volume of message data in government departments is expanding exponentially. What if real-time analysis of your email or social media systems could automatically alert you to pending litigation or insider threats? How would you investigate these? How would you determine everyone involved? Being able to detect and stop these threats before they manifest could save your department millions annually, and save your reputation. In th...

The Government Chief Data Office Training Workshop: Leveraging Data Assets and Implementing a Data-Centric Strategy for Your Agency This one day Potomac Forum workshop will focus on the Chief Data Officer and highlight the importance of several factors that are instrumental to overcoming data challenges at your agency, i.e. The right leadership: The Chief Data Officer Challenges associated with this role and how to overcome them How to create...

This training brings together leading agencies, sharing their best practices – what worked well, and what didn’t – regarding digital outreach, strategic communications, and social media in government public affairs. With approximately 90% of your audiences receiving information from screen-based devices, social media and digital platforms are necessary to reach your audiences. Learn how to integrate, manage, monitor, and meas...

Threats to societies and organizations have never been more numerous or intense. From fraud and cybercrime, criminal and terrorist threats to weather related disasters and infrastructure emergencies, communities, corporations and countries must prepare for threats, accelerate responses and prevent future harm. How prepared is your organization to combat these ever increasing threats? Join us for the IBM i2 Summit for a Safer Planet event on Se...

The average government score on the ACSI (American Customer Satisfaction Index) report was a mere 64.4, filling in as the 2nd lowest out of every industry studied. Citizens say interacting with government agencies has become increasingly difficult… but it doesn’t have to be that way! Reach your citizens where they are. With approximately 90% of your audiences receiving information from screen-based devices, social media and digita...

The 2015 AOC Europe Conference, now in its 15th year, is scheduled for 27-28 May 2015 and plans are in hand to run an Intelligence Workshop on 26 May. The Stockholm Waterfront Congress Centre has been chosen as the venue and offers superb facilities with more space available in response to increased demand following the hugely successful 2014 event in Edinburgh where 45 nations were represented. The 2015 Conference will follow a well-proven fo...

Overview of the Workshop: This one day Potomac Forum workshop will focus on the Chief Data Officer and highlight the importance of several factors that are instrumental to overcoming data challenges at your agency, i.e. The right leadership: The Chief Data Officer Challenges associated with this role and how to overcome them How to create a comprehensive data-centric strategy How to develop a roadmap and gain support for these initiatives The...