Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Using modern technology to improve government service delivery often requires new approaches that enable organizations to innovate, scale, and do more with less. NGA 911 helps public safety organizations improve their 911 response, Iteris works with cities to better mitigate traffic congestion, and OpenGov enables citizens to process their own permit and licensing requests—all powered by the cloud.Join AWS GovTech leader Alec Chalmers an...

Today, reliable internet is essential to accessing education, employment opportunities, healthcare services, and more.The digital divide—the economic, educational, and social inequalities between those who have internet access and those who do not—has existed for decades. The recent migration to remote work and learning further emphasized this gap. To close it, local governments are turning to the cloud to better meet constituents...

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

The pandemic was a catalyst for governments to evolve their people, processes, and technology to better serve citizens at home. The Commonwealth of Virginia expanded an existing program to centrally secure and share critical COVID-19 data, and Rhode Island Department of Labor and Training transitioned their overwhelmed call center system to a high-functioning UI process in less than two weeks.Both organizations are now better positioned to sca...

Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency

Please visit our website for the most up-to-date registration information! Largest annual gathering of Maryland city/town officials representing over 130 different municipalities. Attendees look to conference exhibitors for the latest products and services available for their residents.

Join us for Splunk GovSummit Virtual! This free, interactive experience is for Public Sector organizations who want to learn new and exciting ways they can harness their data to deliver on their mission. The agenda is packed with learnings from leaders in both government and industry on how data is fueling modernization, enhancing security, and delivering successful citizen services. Topics will include how organizations can: Enhance resilienc...

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.