To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. NPELRA provides progressive labor relations advice that balances the needs of management and the public interest. The Annual Training Conference is open to supervisors, managers or representatives of management in the public sector, not representing any union. Please visit our event website for a complete agenda, details on speakers, and furth...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. Join 1100+ national and local leaders who come to learn, teach and inspire each other. Together, we’re building a #JustEconomy that’s free of hate and full of opportunity. THE CONFERENCE FEATURES: A wide range of sessions on community organizing and advocacy, fair housing, fair lending, access to capital and credit, workforce and...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. AFCEA Bethesda is continuing to provide access to our events virtually. We have transitioned our Spring Fling Networking Event into a FREE networking webinar where we truly are Xperiencing the Future. We are excited to announce our first ever Young AFCEA Bethesda Virtual Spring Nexus Event on April 22, 2020! To have that same Sprin...

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

SMSsummit brings over 10 years of experience in social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or department’s social media strategy. SMSsummit is your one-stop-shop for focused social media education. SMSsummit features three days of sessions, case studies, and in-depth workshops specificall...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

Certifications are powerful tools. The right certifications can position your business for set aside contracts and, more importantly, sole source contracts. But certifications are NOT a "One Size Fits All" thing. Join us for our Certification Bootcamp and learn all about these powerful business tools. This is an INTERACTIVE bootcamp. I assign pre-work and If you come prepared, then you will end the day with one certification in process! No oth...

As technology improves and becomes more intertwined with our daily lives, more and more people expect government to provide the same level of customer experience as the private sector. When people reach out to federal contact centers to check in on the status of their account, verify appointments, or schedule vital services they rely upon for their livelihood, they can be hit with an onslaught of personal verification questions akin to an inte...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...