State and local agencies face enormous pressure to deliver constituent services faster and more efficiently than ever – with less funding and fewer resources. The COVID-19 pandemic has forever changed the way governments do business. And increasing citizen expectations make it critical for agencies to continue to evolve. Process management and automation technologies radically enhance the productivity, efficiency, and accuracy of interna...

The logistical challenges associated with the COVID-19 vaccine rollout are immense, and news of distribution failures nationwide are growing. In the urgency to vaccinate our population, the right citizen experience is critical, yet in most areas of the country there are numerous gaps in the vaccination experience journey. Join experts from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we explore how some government and healthcar...

New digital services launched to comply with government lockdown regulations are creating a secondary benefit: improving the citizen experience. While some agencies view online services as a "forced transformation," others see it as an opportunity improve citizen access, enable better transparency and streamline processes. Join Government Technology, experts from Infor and leaders from Las Vegas on Dec. 17 at 11:00am PT/2:00pm ET as they explo...

Join us Dec. 15 to learn how some of the nation’s most innovative and effective special districts are responding to COVID-19. Our 2020 Special Districts Innovation Award program received more than 200 nominations – all focused on technology deployments and leadership related to COVID-19 response and recovery efforts. This interactive virtual event will present some of the best ideas we’ve seen. You’ll hear directly from...

Connection between constituents and their public officials is crucial to a city’s success, now more than ever. This webcast will explore how smart city technologies can facilitate new forms of government-to-citizen interactions and ultimately strengthen the civic engagement between communities and their public institutions. Some of the topics we’ll cover include: Using data analytics and the key ingredient, open data, to understand...

COVID-19 has created significant economic challenges for small businesses throughout the country, especially businesses owned by people of color. The continued fight against systemic racial discrimination compounds the urgency of addressing these challenges. In 2018, Living Cities and the Citi Foundation launched the City Accelerator on Local Business and Job Growth to provide an opportunity for five cities to work collaboratively over the cou...

The COVID-19 pandemic placed a huge burden on government agencies, especially those that suddenly faced skyrocketing call volumes. Meanwhile, the rapid acceleration to remote work upended the norms in the traditionally brick-and-mortar call center environment. This unexpected shift may have exposed gaps in how prepared agencies are to manage a sudden surge in demand, but it also presents an opportunity to consider what future contact centers c...

One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses. This session will explore: • How the COVID-19 experience is shaping digital services strategies going forward• Best...

In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...

COVID-19 transformed digital service options from “nice to have” to “absolutely must-have.” Local governments need fast, flexible, scalable, and cost-effective tools for this new normal to safely meet the needs of the people they serve. Join us July 28 at 11:00am PT/2:00pm ET as our experts explore methods government agencies are using to increase efficiency and rapidly digitize core administrative services like licensi...