Public sector agencies’ digital strategies were put to the test by the pandemic. With legacy and manual systems pushed to their limits by the new digital age, agency leaders were faced with the unprecedented task of scaling digital solutions which suddenly became the default channel for millions of interactions with the population. Public sector professionals stepped up to the challenge. However, as the effects of the pandemic ease, indi...

Government agencies continue to expand their digital service offerings, making it easier than ever before for the public to access critical benefits and services online. However, this rapid expansion of digital services has opened the door to unprecedented identity fraud and abuse, costing billions of dollars. In many cases, additional customer friction was introduced for identity verification processes as a mechanism for reducing fraud. But t...