Day 4 Focus: U.S. Army Learn how COVID-19 will reshape the business of government in the national security community. Be informed and engaged about how COVID-19 will restructure the four specialty areas that drive the business of government; personnel, acquisition, financial management, and information technology, in the national security community. This 5-part series will explore how the national security community will fulfill its mission di...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

Day 3 Focus: U.S. Navy and U.S. Marine Corps Learn how COVID-19 will reshape the business of government in the national security community. Be informed and engaged about how COVID-19 will restructure the four specialty areas that drive the business of government; personnel, acquisition, financial management, and information technology, in the national security community. This 5-part series will explore how the national security community will...

Day 2 Focus: USCG, DHS, State Department Learn how COVID-19 will reshape the business of government in the national security community. Be informed and engaged about how COVID-19 will restructure the four specialty areas that drive the business of government; personnel, acquisition, financial management, and information technology, in the national security community. This 5-part series will explore how the national security community will fulf...

Day 1 Focus: Office of the Secretary of Defense Learn how COVID-19 will reshape the business of government in the national security community. Be informed and engaged about how COVID-19 will restructure the four specialty areas that drive the business of government; personnel, acquisition, financial management, and information technology, in the national security community. This 5-part series will explore how the national security community wi...

One year ago, the White House issued an executive order on Maintaining American Leadership in Artificial Intelligence (AI). It prompted federal agencies and offices to build out their AI capabilities by employing new tools and methods of adoption. AI is re-defining fraud prevention by considering activities, behaviors, and trends in transaction anomalies. This hour long video webinar will bring together thought leaders from federal oversight a...

Government employees have faced seismic change over the last few months as the pandemic disrupted their home and work lives in unprecedented ways. Leaders understand the imperative to move their employees from a mindset of surviving the pandemic to thriving despite the unfolding crisis. Achieving this shift in employee experience requires leaders who communicate well and often, have an employee-first mindset, practice empathy, and set the exam...

The COVID-19 pandemic has propelled telehealth into prominence, and telemedicine, once viewed as a convenience, is now an essential tool for treating patients. Research firm Frost & Sullivan predicts that the use of telehealth will increase by 64.3% nationwide this year. While telehealth is a necessary and beneficial solution during the COVID-19 crisis and beyond, its growing use can jeopardize the safety of sensitive patient data and thei...

For weeks, most of the federal civilian workforce and a large percentage of Department of Defense employees have been teleworking. Information Technology offices across government have been logging long – often intense – hours in order to enable mission-critical work, some of it directly tied to COVID-19 response efforts. Agencies have purchased hundreds-of-thousands of new laptops, managed an exponential rise in help-desk requests...

As states pull back quarantine measures in a phased approach, government agencies will continue to work with heroic urgency to meet the needs of the people. To support the needs of citizens, the federal, states, and local agencies must listen to the needs of the people through customer experience signals to drive the modernization and transformation efforts in support of this new normal. This webinar will take an in-depth look at implementing...