Leveraging Data to Improve Citizen Services

This event qualifies for .1 CEUs

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In an era where citizen expectations are rapidly increasing, government agencies are using technology to transform how they deliver services, whether assisting victims of national disasters, processing applications for veterans’ benefits, or navigating easily through government websites.


Join us to explore new practices and technologies that are helping agencies use data insights to modernize and deliver superior citizen services in the cloud.

Speaker and Presenter Information

Jessica Milcetish

 Jessica Milcetich
 Director of Customer Experience,


Amber Chaudhry

 Amber Chaudhry
 Customer Experience Lead, 

 Office of the CIO, 
 U.S. Small Business Administration

Nick Speece

 Nick Speece
 Chief Federal Technologist, 


Michael Kennedy

 Michael Kennedy 
 Discussion Moderator, and

 Senior National Intelligence Service Officer (ret.) 

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC

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This event has no exhibitor/sponsor opportunities

Wed, Apr 21, 2021, 2:00pm - 3:00pm ET

Complimentary:    $ 0.00

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