Building Purposeful CX: The Importance of a Holistic Approach to Improving Customer Outcomes
This event qualifies for 1 CPEs
Excellent digital service is crucial to delivering exceptional customer experience. How can you be sure you’re employing the right technology and services to achieve this goal?
Join moderator Tom Temin, and federal agency and industry leaders as they discuss technology, lessons learned and best strategies for the future.
Learning objectives:
- Unveiling agency CX goals and philosophy
- Bridging the gap between program and IT perspectives
- Aligning IT and business processes to power effective CX
Speaker and Presenter Information
Courtney Kay-Decker
Deputy Chief Taxpayer Experience Officer
Internal Revenue Service
Niki French
Customer Service Branch Manager
Transportation Security Administration
Dana Chisnell
Director, Customer Experience Office
Department of Homeland Security
Mia Jordan
Digital Transformation Executive
Salesforce
MaryAnn Monroe
VP, Total Experience Solutions and Services
Maximus
Tom Temin
Host, Federal Drive
Federal News Network
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Mar 19, 2024, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
