Leveraging GenAI to Up/Reskill for the Workforce of the Future

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolving demands. Enter AI-powered ServiceNow CRM—a game-changing solution that redefines how public sector agencies engage, serve, and inspire trust.

In this session, ServiceNow thought leaders and public sector innovators discussed how our AI-driven platform empowers agencies to revolutionize service delivery. The webinar explored how AI automated repetitive processes, streamlined service workflows, and created intuitive, digital-first interactions that elevate the citizen experience.

This is more than a CRM—it’s a pathway to building modern, efficient, and citizen-centric government services. The future of public service starts here.