Connecting the Front Office to Mission Delivery: Federal CRM with ServiceNow

Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive true mission outcomes.

This webinar showcased ServiceNow’s CRM capabilities for the public sector, highlighting how agencies can unify constituent engagement, provide self-service, streamline workflows, and break down silos across service delivery. Attendees heard from partners who are delivering innovative solutions that connect the front, middle, and back office to support critical government missions.

Whether their agency was focused on constituent-facing services, internal mission workflows, or intra-agency workflows, attendees saw how ServiceNow provides a connected platform to deliver experiences that matter and results that count.