Join us for a fireside chat with Dr. Ernest Reed, Director of the Category Management Support Office (CSMO), Office of Procurement, Acquisition and Logistics (OPAL) at the Department of Veterans Affairs. Dr. Reed will talk about the VA's implementation of Category Management as they work to buy smarter and more like a single enterprise. In addition, he will be talk about the challenges and opportunities inherent in implementing category manage...

Join us for an insightful session as we sit down with Stephanie Shutt, Director, Office of Operations and Innovation within the Federal Acquisition Service at the General Services Administration. Stephanie brings a wealth of experience and expertise in government services and procurement, making her a trailblazer in fostering innovation and efficiency within the public sector. Ms. Shutt will share her valuable insights on navigating the comple...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with t...

Over the past year, the Biden-Harris Administration has increased the focus on improving federal services through the President’s Management Agenda which presented a roadmap for ensuring an equitable, effective, and accountable Federal Government that delivers results for all. The three priorities were: Strengthening and empowering the Federal workforce; Delivering excellent, equitable, and secure Federal services and customer experience...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Department of Homeland Security (DHS) is one of the leading federal agencies in implementing in Cloud, UI/UX, SecDevOps and Cybersecurity capabilities. In 2021, President Biden signed Executive Orders (EO), some of them have a major impact on most components of DHS. First Executive Order is “Improving the Nation’s Cybersecurity”. It is a detailed overview of the Federal government’s plan to better secure America ...

A Fireside Chat with David Shive , Chief Information Officer, General Services Administration

Embracing Digital Agility and Digital Transformation are of paramount importance for the DoD given the rapidly evolving cyber, technology, and threat environments. When IT is implemented correctly it can greatly improve security, resiliency, and usability ensuring high value and effectiveness on the investment. Unfortunately, adopting new paradigms and approaches across the larger DoD enterprise is not easy; requiring coordination of cultural...

In October 2020, DOJ announced a policy that permits state and local officers on DOJ Task Forces to wear and activate BWCs when the use of force is possible - while serving arrest warrants, executing other planned arrest operations, and during the execution of search warrants. On June 7 2021, based on recommendations from the Department's law enforcement components, the Attorney General directed the Acting Director of the Bureau of Alcohol, To...