Modernizing and digitizing government services is a complex task. Citizens often have a hard time finding the right agency or information they need, processes are lengthy, and often deal with sensitive data, and agencies are required to meet stringent privacy and security standards and regulations. Today’s agency leaders are making services more accessible, easy to navigate, and focused on providing quick and effective answers by establ...

Sponsored Content WebinarDV SOLUTIONS During this webinar, we'll highlight the following key points: Partnerships: We are inviting Primes, Apex Accelerators, Chamber of Commerce’s, Small Business Organizations and SMEs to partner with the Federal Forecasting App. Category & Subcategory Management: Partners would have their own dedicated categories & subcategories. Partners would have access to push notification features, current...

Register now for a complimentary webinar where Granicus will explore the success story of Roseville, California, and their journey to enhance the citizen experience through effective change management. Specifically, attendees will: Gain insights into the challenges faced by Roseville that led them to move to a new 311/CRM system Hear about the project planning and lessons learned along the way, including how new programs, changes in service ap...

Are you interested in learning more about Requests for Information (RFIs) and how they can benefit your business? Join the Market Research as a Service (MRAS) team for an informative webinar titled "Making Market Research Easy - Enhancing Industry Partnerships." This webinar will provide innovative insights on how to respond to GSA's RFIs by sharing experts' tips and tricks on how to fill out these important surveys. By participating in this s...

The Annual Meeting has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services andsolutions for cities and towns The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to problems facing your community Meet people who can assist you with resources...

The desire to improve the government experience (GX) is there, as well as the technology capabilities, but many departments struggle with where to begin. Your data is a good place to start. Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to learn practical insights for better ci...

A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

One of the most potent ways in which cities, counties and states can fight against the sad absence of trust in government is through the audit function and there has never been a time within memory when creating trust in government has been such a challenge. Yet, there is a perennial threat to their independence, which is the bedrock of the auditors’ standing in government and their ability to serve the residents of their entities. It...

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...