In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so. Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though. Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience expert...

Given the recent surge in enabling employees to work from home, many organizations are unprepared to create a productive, secure, and reliable telework environment. Understanding how to support a culture of virtual work is a significant shift for many enterprises who expect their employees to come in every day. The truth is, though, when an emergency strikes such as COVID-19, organizations need to be ready for Plan B. Continuity of operations...

APIs have become the standard way of connecting applications, data and devices in our increasingly connected economy. And the good news is that your valuable mainframe applications and data can easily participate by providing APIs or consuming APIs.Learn how to:• Unlock the hidden value of your data and unique capabilities• Connect to an API management platform• Extend your reach to new customers and partners• Create new so...

Enterprise Architecture as a practice is well understood by IT teams due to well-understood categorization models for tracking and managing assets. IT Finance Management was driven by accounting standards that we often poorly aligned to IT assets. Now, TBM is bringing a complete methodology to both Business and IT groups within a single enterprise. Learn how Business groups benefit from the foundations of EA, and how IT groups can better under...

Learn how to connect your mainframe COBOL applications to new channels, applications and services with APIs. See how we can help you service-enable COBOL programs and generate powerful APIs to connect your mainframe to a greater API ecosystem. Leverage your application business logic to create new capabilities to share and how to consume capabilities offered from extended APIs.

Government agencies continue to expand their digital service offerings, making it easier than ever before for the public to access critical benefits and services online. However, this rapid expansion of digital services has opened the door to unprecedented identity fraud and abuse, costing billions of dollars. In many cases, additional customer friction was introduced for identity verification processes as a mechanism for reducing fraud. But t...

State and Local government agencies at all levels are increasingly turning to modern applications to improve their communications with and responsiveness to the public. Government records and data that were previously isolated and difficult for the public to access are now becoming widely available through APIs. Data like property taxes, public school information, crime statistics, state taxations, permits, etc. are easily available to the pub...

Cities are on the brink of implementing big, transformational change. Powered by a historic influx of federal investments, cities have never been better positioned to usher in a new era of city living. Yet, threats like climate change, misinformation and the prolonged Covid-19 pandemic are looming and could derail progress. Join Route Fifty for the third annual Future Cities summit where we will explore how cities are bringing the future to today.

Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...

Like any strong relationship, long-lasting resident connections require two-way communications. While some current government-to-constituent experiences feel more like speed-dating, effective experiences require more long-term investment. As more governments are building robust web properties, digital services, and multi-channel communications, they’re also turning to feedback tools to capture real-time input from residents. Benefit from...