In today's digital landscape, accessibility isn't just a legal requirement, it's a strategic imperative for organizations seeking to drive engagement and foster inclusivity. Join us to uncover strategies for navigating the complexities of digital accessibility and positioning your organization as a leader in creating inclusive digital spaces. We’ll delve into the success of the State of Rhode Island, a trailblazer in championing digital...

Agencies have taken the executive order issued by President Joe Biden in December 2021 to heart. Nearly every agency large and small has a chief experience officer. And there’s a continual drumbeat of new and expanded digital service offerings. We invite you to join us for the Federal News Network CX Exchange, presented by Maximus, an exclusive two-day event April 23 and 24. You will hear from tech leaders across government and industry...

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...

Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

The desire to improve the government experience (GX) is there, as well as the technology capabilities, but many departments struggle with where to begin. Your data is a good place to start. Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to learn practical insights for better ci...

Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....