As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

An Overview of How Federal Benefits are Taxed FERS Annuity CSRS Annuity TSP Withdrawals from both Traditional and Roth TSP accounts Survivor Benefits Ed reviews how the IRS treats each of these items for Federal Employees. Other Tax Planning Topics to Consider The taxation of Social Security Benefits, how much the state you live in impacts your net amount of income, and which states have the highest and lowest property tax rates The 2017 Tax L...

When FBI Director Christopher Wray speaks publicly about the cyberthreat posed by the Chinese government to U.S. critical infrastructure, it is past time to take the danger seriously. “The PRC [People’s Republic of China] has made it clear that it considers every sector that makes our society run as fair game in its bid to dominate on the world stage, and that its plan is to land low blows against civilian infrastructure to try to...

In the realm of federal cybersecurity, Zero Trust principles are essential for resilience. This panel discussion delves into the intricacies of integrating ZT principles into established architectures, fostering a culture of trustworthiness and resilience at the agency level. Insights will be shared on navigating implementation processes such as FedRAMP compliance, Software as a Service (SaaS) adoption, and other complexities inherent in the t...

Cybersecurity continues to be one of the fastest-moving policy topics for contractors in the public sector market. To stay up to date on the latest contractor requirements, join the NDIA Cybersecurity Division for our bi-annual meeting slated for June 10, 2024, to get updates from our Committees on Legal and Policy issues, Software Assurance, Cybersecurity Standards, and Supply Chain Risk Management. Join colleagues and counterparts as we hear...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

Certificate of Cloud Security Knowledge | Lectures and Labs The CCSK is widely recognized as the standard of expertise for cloud security and provides a cohesive, vendor-neutral understanding of how to secure data in the cloud. The training starts off with a detailed description of cloud computing and business requirements (governance, risk management, compliance, and legal) based on standards such as NIST and ISO/IEC. The session then moves i...

ISC2 CISSP Training Week 40 CPE’s The World's Premier Cybersecurity Certification is 30 years old! Official ISC2 CISSP Training provides candidates with a thorough review and refreshes their information security knowledge in pursuit of the CISSP exam. Students will gain knowledge in information security that will increase their ability to successfully implement and manage security programs in any organization or government entity. The go...

The Basic Steps to Estate Planning What information to gather and analyze, what decisions need to be made (plus suggestions to help your choices), and how and when to review periodically. Why An Estate Plan is Needed What happens to an estate post-mortem? Information about trusts, probate, the titling of property Tax implications ... plus more information about estate planning specifically for federal employees.

VIP START is a 3-day, 27-hour veteran entrepreneurship training program that is offered at NO COST to Veterans nationwide. The program is designed specifically for service-disabled and Veteran-owned small businesses interested in entering or scaling in the federal marketplace. With a curriculum created and taught by industry and subject matter experts, VIP START mitigates company risk and ensures that they are procurement ready upon graduation.