There are plenty of benefits to innovative new technologies, from greater efficiency to cost savings to customer satisfaction. It is rare, however, for a new technology to truly replace existing IT – rather, it gets incorporated into or bolted onto current systems. This approach, along with the explosion of mobile devices and proliferation of software and SaaS applications, dramatically increases and clouds an Agency’s cyber footpr...

The continuous evolution of technology presents us with a dynamic landscape filled with both promise and challenges. As the internet gained widespread adoption, it revolutionized various aspects of our lives, introducing innovations such as online shopping and real-time news updates, alongside issues like spam, phishing, and malware. Traditionally, government entities have been cautious in adopting new technologies, often due to regulatory con...

State governments understand that utilizing IT effectively is the key to delivering excellent customer service. For instance, in Ohio the current strategic plan forthrightly states that the “use of State technology assets to increase the wellbeing of Ohioans and their health, property, security, livelihood, and prosperity is essential.” Measures include improving information security and privacy, building on cloud-smart infrastruct...

The State of Tennessee has been recognized in recent years for its use of data to drive decision-making and delivering services more effectively to its residents. To keep up the progress, the state’s Strategic Technology Solutions (STS) division of the Tennessee Department of Finance and Administration, has expanded its focus to include several large legacy modernization projects, such as the overhaul of its unemployment insurance system...

California may be the home of Silicon Valley and the birthplace of many innovative technologies, but as the biggest state (by population) and the fifth-largest economy in the world (more than 14% of U.S. Gross Domestic Product), it faces nation-sized challenges. The human issues include everything from making health care and insurance more affordable to investing in expanded internet access, to name just two. The state government has embarked...