Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. AFCEA Bethesda's Monthly Breakfast series features panel discussions led by senior-executive government representatives. The goals of the event series are to foster better inter-agency communication, share best practices and lessons learned and identify mission-critical IT issues affecting the federal IT community. With speakers dr...

Digital Experiences that Put People First The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interactions that are personal, seamless, and easy to access from any device. From delivering a modernized web platform, to digitizing forms and services, to creating and delivering relevant content, agencies can combine mission success with great experi...

For many public sector communicators, the rush to send mass announcements about COVID-19 health information is being replaced by a need to inform a variety of audiences at scale for everything that’s come after. Whether communicating community risk levels, sharing testing information, or handling any number of unexpected scenarios, your audience will put new demands on your work. How do you do it well — at scale? In this webinar, y...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. NPELRA provides progressive labor relations advice that balances the needs of management and the public interest. The Annual Training Conference is open to supervisors, managers or representatives of management in the public sector, not representing any union. Please visit our event website for a complete agenda, details on speakers, and furth...