According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Government and industry face significant challenges in hiring the right skilled workforce, encountering a very competitive landscape, where all are vying for similar talent along with pressures to control cost. With this new landscape, government and industry are investing human capital well versed in digitization, robotics, automation, artificial intelligence, machine learning, and new emerging technologies of the future. Everyone is still en...

For fourteen years, the FITGov Summit has offered excellent learning opportunities for the CPIC community under the auspices of the AIM Council. In 2022, the Government Technology & Services Coalition acquired the Summit to expand the exceptional collaboration and exchange already established by the community. The GTSC FITGov Summit will continue to bring senior leadership from the federal government together, to share innovative ideas, ex...

Technology has made an impact on your organization. Is the impact good? Are your employees and customers happier? Is the execution of your mission stronger? At what point does technology create friction and more work for employees and customers, impose additional risk and expense, stifle innovation, and diminish the impact it was intended to have on your mission? Join us on May 23rd in Washington DC to hear from leaders in government who are...

Accelerate Mission Outcomes Join government colleagues and participate in our FREE Hybrid Build On Microsoft by Procentrix event. We will explore innovative ways to help you overcome challenges, achieve goals, and deliver modernization outcomes at an accelerated pace.

Modern warfare has dramatically shifted over the past two decades. Data and technology have become as important to 21st century defense as bombs and bullets. And as the U.S. expands its focus on Great Power competition with near-peer adversaries like China and Russia, the Department of Defense has placed a greater emphasis on using modern, data-driven technologies to enable better and quicker decision-making in life and death scenarios. Defens...

Whether it’s constituents who are engaging with services or the public servants who provide them, there’s no question that people are the foundation of every effective and modern government. Join us May 9 in Washington, D.C. at the 14th annual Adobe Government Forum to learn how to take an experience-driven approach to government services.

Accelerate Mission Outcomes Join government colleagues and participate in our FREE Build On Microsoft by Procentrix hybrid event. We will explore innovative ways to help you overcome challenges, achieve goals, and deliver modernization outcomes at an accelerated pace.

Red Hat and NIST are co-sponsoring an open forum to hear about and discuss the continued evolution of information systems and its impact on cybersecurity. This development is most clearly seen in the connectedness of the numerous infrastructure systems and data that our critical infrastructure now relies on. In the half-day event, hear from leaders and industry that are most shaped by this advancement and how the nation is designing approaches...

DSI’s 9th Annual Identity Management Symposium will bring together DoD, DHS the Federal Government and industry leaders to facilitate open dialogue on the latest policy and technology developments impacting the identity and access management sector. The Symposium will highlight biometric and identity intelligence capabilities that augment operational precision across federal networks and on the battlefield.