Creating a good user experience is paramount for all of government, but it is especially true for state and local government agencies who interact with constituents on a much more personal and frequent basis. These interactions happen at the local DMV or the Fish and Wildlife Service where citizens are going to renew their license or get a boating permit. And it’s those constituents who want and need their digital interactions to be easy...

For modern government organizations to run effectively, public servants need to embrace technology and excel in management. However, rapid tech advancements and a changing workforce have created some challenges for agencies. Finding a solution for those challenges is paramount because technology and management are the cornerstones that enable government agencies and individual government employees to achieve their mission goals. For example, h...

It’s impossible to avoid difficult conversations at work. How many times have you run into a conflict with a colleague? In a one-on-one meeting with your supervisor? Working as a team with your peers? Or even publicly questioned? Join NextGen on Wednesday, June 26 from 2-3 p.m. ET/11 a.m.-noon PT, to learn from our expert how to have these sometimes-painful conversations. That way you’re well-prepared when they happen in your workp...

Bad bosses. Shiver. We’ve all had them and whether they are a micromanager, an authoritarian, or simply missing in action, bad bosses can ruin not only your day, but your career, too. How do you actually deal with a bad boss? How do you know when it’s time to move on? Join GovLoop and NextGen Tuesday, June 18th from 5:30-8 p.m. at our offices (1152 15th Street, NW, Washington, DC 20005) for an interactive presentation from Managing...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

Governments at all levels are being tasked to think outside the box to meet today's ever-growing list of challenges. From new legislation like the 21st Century IDEA Act, to NIST Cybersecurity Framework updates, to the new Cloud Smart policy, agencies are being asked to transform. But despite these mandates to modernize, many agencies are still struggling with common challenges like slow legacy systems, untrained personnel and outdated processe...

Getting to that next phase of your career is HARD. In order to move up, you will either need to interview for a brand-new job, or advocate with your manager for a promotion. So, what exactly are the steps to get from where you are now to where you want to be? Join GovLoop, NextGen and your government peers after work on Tuesday, April 30 from 5:30-8:30 p.m. for an interactive, in-person GovUp at the GovLoop office in downtown Washington, D.C....

Free Online Training | Earn Up to 5 CPE CreditsGovernment CX Virtual Summit: Putting the Citizen FirstWednesday, March 20 | 10am-4:30pm ET/7am-1:30pm PT | #GLTrain In order to understand new technologies, processes and best practices around the citizen experience (CX), you’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit – Putting the Citizen First on Wednesday, March 20th from 10am-4:3...

Who doesn’t want to get ahead in their career? Who doesn’t want to make more money, have more authority and drive decision making? However, determining the next phase of your career gets infinitely harder when you factor in office politics, changing administrations and new job requirements or certifications. How will you move to the next phase in your career? In order to help you achieve your professional development goals, you...

By now you’ve heard a million times that networking is key to getting ahead in your career. But really very few people LOVE to network, so what are rest of us supposed to do? Instead of fumbling with conversation starters or only talking to people you already know, join GovLoop and your government peers after work on Tuesday, February 26, from 5:30-8:30 pm for an interactive, in-person GovUp. We’ll explain how everyone from introve...