Objectives »» Identify legal issues associated with using social media to gather information »» Establish how an employer can effectively design and implement a written social media policy Description Social media is the source of all information. For a governmental employer it is a double-edged sword. On one side, it provides municipal employers with a wealth of information about prospective and current employees. On t...

Today organizations are adapting to changing customer service platforms. Citizens now look to Facebook, Twitter, search engines, online knowledgebases, email and live chat features before picking up the telephone to interact with government officials and private companies. It is crucial for government agencies to adapt their citizen engagement methods by embracing a multi-channel support approach. Please join us for this complimentary webinar....

Several agencies are making dramatic strides in developing approaches and systems that work for them in their citizen engagement efforts. The periodic sharing of these experiences and "best practices" is an important element of this government evolution. That is why this information-packed and interactive training is a must attend to help you transform the way you communicate with citizens. Hear practical advice, firsthand, from leading govern...

In the current environment, with dwindling resources and increased accountability, it’s never been more important use your funding in a way that provides the best value for the American taxpayer while allowing you to fully meet your agency’s mission.We can help! Please join us on June 12th for the National Technical Information Service (NTIS) and Office of Personnel Management Federal Solutions Open House: Doing More with Less. We...

The popularity and possibilities that social recruiting have brought to the profession have caused HR and recruiting pros to take notice. This three-day event offers expert insight into best practices, current trends, metrics, and statistics on today’s talent pool and how to effectively leverage social recruiting strategies to find the best candidates. The summit will offer one full day of workshops and two conference days full of intera...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Knowing where and how to reach senior decision-makers at civilian and defense agencies is a vital component to every marketing effort aimed at the federal government. Market Connections and Sara Leiman, VP Media Director at TMP Government, are excited to announce the release of this year’s Federal Media and Marketing Study. The 4th installment of this popular syndicated study combines actual media usage of mid to senior-level federal dec...