The healthcare ecosystem is facing budget and staffing concerns; has interest in expanding technology capabilities to provide a better intersection between technology, healthcare, the provider and the patient; is experiencing repeated issues with intrusion, privacy and security; and has an undivided interest in sharing data throughout the entire healthcare network. To accomplish these goals and objectives, and maintain an increasingly complex...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

While the Personal Identity Verification (PIV) and Common Access Card (CAC) represent a high assurance, technically interoperable, and a highly regulated method of authentication, they suffer from factors such as ease of use, ability to work with mobile devices and across devices. Office of Management and Budget (OMB) memorandum M-19-17, Enabling Mission Delivery Through Improved Identity, Credential, and Access Management, opened the door for...

Health services are an essential mission for the Department of Veterans Affairs, Department of Health and Human Services, the Defense Health Agency and many other federal organizations. The program needs and spending to support them are massive – DHA alone had more than $17 billion in contract awards last year – but the complexity and unique demands of the federal health sector make this an especially challenging market. Washington...