Public expectations are driving government agencies to modernize their email outreach and engagement. Agencies who modernize their email communications can help more people access more services while serving the unique needs of many at scale. By mapping out the milestones of the citizen journey, agencies can predict what information citizens will need at every turn, enabling proactive communication connections and the expedited delivery of per...

Join us for this webinar and see how Dragon Speech Recognition Solutions enables you to keep up with documentation productivity and generate reports with higher detail and accuracy while accelerating professional documentation. From transcribing committee meetings and correspondence to drafting hearing notes and reports, Dragon Speech Recognition Solutions let you do it all—faster and more efficiently. You can increase your productivity...

A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience. CX initiatives and legislation have helped direct agenc...

Now more than ever, there’s a need for a flexible, future-state identity service that enables a fast and secure shift to support a remote and collaborative workforce outside the network. Federal employees need to work with contractors from home. Citizens need to engage via digital means rather than in person. Constituents not only require access to mission-critical tools they were already using but the pandemic has highlighted the need t...

Most of our lives have drastically shifted this year. Along with the impact to family and health to consider, many government customers have a workplace that has shifted from face-to-face interactions to a remote environment. In these challenging times, the mission to learn from mass quantities of data and communicate with citizens is more important than ever. That data is nothing if we do not make it actionable and use it to provide improved...

More than 1,300 local, state and federal organizations use DocuSign to enable citizens, businesses, and staff to work smarter and more effectively with self-service forms, electronic signatures, prepopulated agreements, and automated approval processes. Join your peers and other leaders in Texas to see how you can transform your agreement process by eliminating paper, automating workflows, and connecting the systems within your organization. T...

Communicating with citizens and employees is a critical function of government agencies, from emergency response to educating the public on agency processes. The National Aeronautics and Space Administration (NASA) was able to produce a successful video series using the industry-leading video editing software, Adobe Premiere Pro. Video communication makes NASA's scientific content more approachable even when the subject matter is highly techni...

New channels create new touch points and new opportunities to engage--all while consumer expectations continue to soar! Nuance is deeply committed to revamping the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations--from an ever-growing array of devices, across all channels and touch points. These offerings leverage decades of inn...

If there's one thing COVID-19 has taught us, it's that search has never been more critical. Citizens have flooded state and local government websites with questions as they scramble to learn about testing, safety regulations, policy measures, and more. As you prepare for vaccine distribution, how is your organization set up to provide clear, accurate answers to your citizens' questions and meet their expectations? Watch this on-demand webinar...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three of these on-demand webinars in this Department of Homelan...