Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three of these on-demand webinars in this Department of Homelan...

Upcoming opportunities for the next generation of scientists, mathematicians, engineers, and technologist to problem solve. The goal of the AFRL STEM Outreach Program is to foster a new generation of scientists, mathematicians, engineers and technologists who will one day discover, and problem solve in the nation’s defense laboratories and other supporting U.S. companies. In order to achieve this goal, there must be a concerted effort to...

Cook County Sheriff's Office, the second-largest sheriff's department in the United States, is one of many departments utilizing Tableau for data-driven policing decisions across their enterprise. In this webinar, we will focus on how the CCSO is using Tableau for mapping to identify criminal activities, such as carjackings, and hotspots where they're most likely to occur. View this on-demand webinar to learn how to: Improve data-driven polici...

The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...

View this on-demand webinar to learn how ServiceNow, specifically using new Public Sector Digital Services, can swiftly modernize Civilian and Department of Defense service experiences, enabling world-class customer experiences to the federal workforce, citizens and their families, and even mission partners.

President Biden recently issued an executive order focusing on transforming the customer experience and providing services to public and federal agencies. Public sector leaders are trying to meet these ever-increasing expectations, while facing aging technologies, resource constraints, and lack of agility. Now, they are looking for ways to be more innovative and quickly adopt simple, seamless and secure solutions to meet the overwhelming needs...

Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...

As governments are redefining the end-to-end resident experience, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost – in both time and money – to achieve effective metrics is too burdensome to maintain. During this discussion, experts will provide insights on how to find the critical data your agency needs to best evaluate your communications journ...

8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...

Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView. Specifically, attendees will learn about: Understanding the benefits of digitizing 311 s...