Machine learning and artificial intelligence already are playing a significant role in reworking call centers, in government agencies and private industry alike. Just picture the chatbots that show up every time you go to the online portal for the Department of Motor Vehicles, for instance, and get prompted to renew your auto registration online. To date, call center agents and customers both prefer human interaction. As generative AI (genAI)...

Government at all levels is moving as quickly as possible to integrate new solutions and overhaul processes that need streamlining. At the same time, officials are keeping close watch on AI and other emerging technologies, wary of the law of unintended consequences. For instance, in early September California Gov. Gavin Newsom signed an executive order directing state agencies to study the development, use and risks of generative artificial in...

GovFuture Forum, a monthly demo and panel event where government innovators, technologists, thought leaders, movers-and-shakers, government ecosystem partners, and interested people see showcases on cool new technology in a demo format, learn from innovators in high-value panels, and interact with each other.Agenda:9am-9:15am: Check-in and networking9:15am-10:15am: Innovation Demos10:15am-11am: Hot Topic Panel & Discussion

Artificial intelligence (AI), including emerging generative AI capabilities, have the potential to transform the operations and services of federal health agencies. Join us online Wednesday, Nov. 15, from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear government and industry leaders discuss the role that AI could play in everything from shaping patient care and improving the customer experience to managing claims processing.

It is hard to believe that ChatGPT isn’t even a year old yet, when you look at the tidal wave of new apps that have been released in its wake. After decades where the phrase “artificial intelligence” was sufficient, commentary in the public sphere has already moved to the next level – generative AI. What’s the difference? As Forbes describes it, “Traditional AI systems are primarily used to analyze data and...

govDATAx, the leading national conference for the data and evidence community, will be in Washington, D.C., on November 7, 2023. GovDATAx brings together leaders from across the data and evidence community to identify strategies that promote trust in government, national systems, services, and programs. Join us in-person to discuss customer experience, artificial intelligence, and stakeholder engagement across critical policy domains, includin...

Ever since the dawn of the internet, its value lies in the data it handles, whether moving it, storing it, or calculating with it. As a result, just as Willie Horton once said he robbed banks because “that’s where the money is,” many of today’s cyber bad actors target agencies’ data because they can monetize it. Even hostile nation-states such as North Korea seek U.S. and state agencies’ data because they ne...

We all now live in a data-driven world. And the federal government may be the single largest generator – and user – of data in the world. According to Digital.gov, “Every day, thousands of federal workers collect, create, analyze, and distribute massive amounts of data from weather forecasts to economic indicators to health statistics. Federal government data is a major driver of the American economy as businesses use the dat...

AI will revolutionize how the government delivers on its mission. With AI, Government organizations can enhance decision-making, speed up service delivery, and improve operational efficiencies. Notably, proposing AI projects as part of modernizing operations are likely to get favorable consideration from the Technology Modernization Fund, especially those that look to improve the customer experience. Learning Objectives: Understand steps agenc...

The IBM Federal TechXchange in Washington, DC, is a compelling event for the technical community. This event will allow Federal agencies' technologists to engage with our subject matter experts in a half-day interactive session on some cutting-edge technologies. In an era where technology landscapes are continuously shifting, it is essential for government organizations to realize the possibilities of AI-powered automation. The sessions are de...